Muskan Kukreja
Language Expert | Spanish
New Delhi
Summary
Highly skilled and experienced Translator BA with a strong background in translating, and interpreting Documents in Spanish & English. Bringing forth an excellent command of language and a track record of impeccable proofreading, editing, and translating. Aiming to leverage my abilities to successfully fill the vacancy at a company that benefits from the skills I bring and boosts my professional growth at the same time.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Spanish Language Expert
HCL Technologies
05.2024 - Current
- Collaborate with Spanish-speaking stakeholders to gather, analyze, and document business requirements for projects, ensuring accurate communication and understanding.
- Analyze and map business processes in both English and Spanish, identifying areas for improvement and optimizing workflows for Spanish-speaking teams or markets.
- Act as a liaison between Spanish-speaking clients and internal teams, ensuring effective communication and alignment of project objectives.
- Identify, document, and report bugs, errors, or inconsistencies in Spanish language versions of products using bug-tracking tools and clear descriptions.
- Review and edit Spanish documents to ensure correct grammar, punctuation, and clarity.
Spanish BA
Provana
6 2021 - 05.2024
- Used to perform Data Visualization, Call & Speech analytics on Integrated Call Analytics Platform
- Handling customers and their queries end to end
- Developed and maintained customer relationships, resulting in a 50% increase in repeat business
- Translated complex documents from English to Spanish, increasing accessibility of information for non-English speaking customers
- Creating Syntaxes, Call auditing, maintaining Accuracy, Quality analysis, Calibrations and reporting
- Metadata configuration & Mapping.
- Participated in continuous improvement initiatives, contributing to overall company growth and success.
Quality Advisor (Spanish)
Concentrix
06.2019 - 06.2021
- Dealt with AT&T communication process for Spanish speaking countries
- Identified back-end quality problems, monitored calls and diagnosed areas for improvement and recommended solutions
- Evaluated and assessed the performance of representatives to ensure effectiveness, efficiency and accuracy
- Maintained a 100% accuracy in my evaluation throughout my tenure
- Handling client requirements end to end.
Education
Spanish C1 Level -
Instituto Cervates, spain Embassy
Bachelors in Commerce - undefined
Shyama Prasad Mukherjee College, Delhi University
Delhi, Delhi 01.2016 - 01.2019
Senior Secondary Examination - undefined
CBSE, Delhi
Delhi, Delhi 01.2015 - 01.2016
Skills
Effective Time Management
Certification
DELE, Spanish
Personal Information
Date of Birth: 04/27/98
Interests/Hobbies
Playing Badminton
Art & Craft
Animal Care
Listening Music
Timeline
Spanish Language Expert
HCL Technologies
05.2024 - Current
Quality Advisor (Spanish)
Concentrix
06.2019 - 06.2021
Bachelors in Commerce - undefined
Shyama Prasad Mukherjee College, Delhi University
01.2016 - 01.2019
Senior Secondary Examination - undefined
CBSE, Delhi
01.2015 - 01.2016
Spanish BA
Provana
6 2021 - 05.2024
Spanish C1 Level -
Instituto Cervates, spain Embassy
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