Muskan Kukreja
Bilingual Business Analyst
New Delhi
Summary
Ambitious Translator and Quality Analyst with extensive experience in Spanish-English document translation, interpretation, and QA methodology. Skilled in proofreading, editing, and delivering high-quality translations, with a proven track record of reducing errors through meticulous test case preparation and defect resolution. Seeking a role to leverage my linguistic expertise and quality assurance skills while advancing my career in a dynamic organization.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Bilingual Quality Analyst
HCL
05.2024 - Current
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Test the functionality of products to ensure that all features work as intended.
- Develop and execute detailed test cases and test scripts for Spanish-language content to ensure full coverage of application features.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Spanish BA
Provana
06.2021 - Current
- Used to perform Data Visualization, Call & Speech analytics on Integrated Call Analytics Platform.
- Handling customers and their queries end to end.
- Developed and maintained customer relationships, resulting in a 50% increase in repeat business.
- Translated complex documents from English to Spanish, increasing accessibility of information for non-English speaking customers.
- Creating Syntaxes, Call auditing, maintaining Accuracy, Quality analysis, Calibrations and reporting.
- Metadata configuration & Mapping.
Quality Advisor (Spanish)
Concentrix
06.2019 - 06.2021
- Dealt with AT&T communication process for Spanish speaking countries.
- Identified back-end quality problems, monitored calls and diagnosed areas for improvement and recommended solutions.
- Evaluated and assessed the performance of representatives to ensure effectiveness, efficiency and accuracy.
- Maintained a 100% accuracy in my evaluation throughout my tenure.
- Handling client requirements end to end.
Education
Bachelors of Commerce - Commerce
Shyama Prasad Mukherjee College
New Delhi,India 04.2016 - 04.2019
Senior Secondary Examination -
CBSE
New Delhi,India 04.2015 - 04.2016
Skills
- Microsoft Office
- Translation
- Test case development
- CallMiner
- Mondaycom
- ICAP tools
- Customer Research and Analysis
- Data-driven decision making
- Roadmap planning and prioritization
- Team Management
- Soft Skills
- Speech Analytics
- Quality Assurance
- Dedicated Team Player
Defect tracking & logging
- Wearable Technology
Certification
DELE, Spanish
Personal Information
Date of Birth: 04/27/98
Timeline
Bilingual Quality Analyst
HCL
05.2024 - Current
Spanish BA
Provana
06.2021 - Current
Quality Advisor (Spanish)
Concentrix
06.2019 - 06.2021
Bachelors of Commerce - Commerce
Shyama Prasad Mukherjee College
04.2016 - 04.2019
Senior Secondary Examination -
CBSE
04.2015 - 04.2016
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