Muskan Kundra
Dehradun
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Development Manager
Regent Digitech Pvt Ltd
04.2023 - Current
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Business Development Executive
Regent Digitech Pvt Ltd
05.2022 - Current
- Collaborated with marketing team to develop targeted promotional campaigns that drove increased engagement from prospective customers.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Answered customers' questions regarding products, prices, and availability.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
Education
MBA - Marketing And Finance
IMS Unison University
Dehradun, India2022
B.Com (Hons) -
Graphic Era University
Dehradun2020
Intermediate -
Apollo International School
Dehradun, India2017
High School -
Summer Valley School
Dehradun, India2015
Skills
- Strategic Planning
- New Business Development
- Lead Generation
- Client Relationship Building
- Negotiations
- Team Collaboration
- E-mail Marketing
- Zoho CRM Familiarity
- Zoho Books Familiarity
- Social Media Marketing
- Partnership Development
Accomplishments
This year, I had been awarded with "Beyond the call of duty" recognition.
Certification
- Palo Alto Prisma Cloud
- ThreatCop Security Drill
- Fundamentals of Digital Marketing- Google
- Welcome Partners- Check Point Software
- Lean Six Sigma Green Belt
- ISC2 Candidate
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Business Development Manager
Regent Digitech Pvt Ltd
04.2023 - Current
Business Development Executive
Regent Digitech Pvt Ltd
05.2022 - Current
MBA - Marketing And Finance
IMS Unison University
B.Com (Hons) -
Graphic Era University
Intermediate -
Apollo International School
High School -
Summer Valley School
- Palo Alto Prisma Cloud
- ThreatCop Security Drill
- Fundamentals of Digital Marketing- Google
- Welcome Partners- Check Point Software
- Lean Six Sigma Green Belt
- ISC2 Candidate
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