Muskan Mulchandani
Mumbai
Summary
Detail-oriented Customer Support and Back-Office Executive with experience in non-voice operations, record management, and basic accounting entries. Skilled in payment tracking, customer query resolution, and documentation. Strong ability to coordinate with teams, maintain accuracy, and support smooth financial workflows.
Overview
2
2
years of professional experience
Work History
Back office customer expert
Teleperformance
Mumbai, Maharashtra
11.2025 - Current
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
Senior Customer Service Executive(non Voice)
Employee
Mumbai
09.2023 - 05.2024
- Managed customer emails related to billing, payments, refunds, and order status.
- Assisted accounts team with payment verification and refund tracking.
- Maintained documentation for orders, returns, and financial adjustments.
- Verified invoices, transaction details, and account-related queries.
- Coordinated with internal teams to resolve billing discrepancies.
- Ensured timely updates for operational and payment-related processes.
- Completed day-to-day duties accurately and efficiently.
Education
Graduation, B.com(pass course) -
Government girls college
11.2021
Senior Secondary Education -
All Saint Senior Secondary School
03.2017
Secondary Education -
All Saint Senior Secondary School
03.2015
Skills
- Payment confirmation
- Team collaboration
- Refund & billing support
- Basic accounting entries (Receipts, Payments, Purchase, Sales)
- Order/payment verification
- Customer relationship management
- Time management
Languages
- English, Professional
- Hindi , Professional
Timeline
Back office customer expert
Teleperformance
11.2025 - Current
Senior Customer Service Executive(non Voice)
Employee
09.2023 - 05.2024
Graduation, B.com(pass course) -
Government girls college
Senior Secondary Education -
All Saint Senior Secondary School
Secondary Education -
All Saint Senior Secondary School