MUSKAN RAGHAV
GURUGRAM
Summary
Understanding Customer Care Executive with over 2 years of experience in customer care arena. Excellent time management and organizational skills to adapt to new processes.
Overview
2
2
years of professional experience
Work History
Receptionist
KONCEPT MAHINDRA
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information
- Organized, maintained and updated information in computer databases
Customer Care Executive
PASCO
01.2020 - 02.2022
- "Helped large volume of customers every day with positive attitude and focus on customer satisfaction".
- Maintained and managed customer files and databases
- Collected customer information and analyzed customer needs to recommend potential products or services
- Developed detailed plans based on broad guidance and direction
Education
Bachelor of Arts -
MDU UNIVERSITY
ROHTAK10TH Passed
FROM HBSE
BHIWANI12TH Passed
FROM HBSE
BHIWANISkills
- Excellent Problem-Solving Abilities
- Answer Telephone Calls
- Data Communications
- Call Control
- Appointment Booking
- Correspondence and Office Documents
- Mail Handling
- Documentation
- Word Processing
- Greet Visitors
BASIC KNOWLEDGE OF COMPUTER
ms office etc.
Timeline
Customer Care Executive
PASCO
01.2020 - 02.2022
Receptionist
KONCEPT MAHINDRA
Bachelor of Arts -
MDU UNIVERSITY
10TH Passed
FROM HBSE
12TH Passed
FROM HBSE
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