Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Muskan Sah

Gurgaon

Summary

Dynamic Technical Support Executive with hands-on experience at Desknet Compute India Pvt Ltd, adept at resolving complex access issues and enhancing user satisfaction. Proficient in IT service management and real-time network analysis, I effectively communicated technical solutions to non-technical users, ensuring seamless operations and improved system performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Technical Support Executive (Internship

Desknet Compute India Pvt Ltd
07.2024 - 03.2025
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Diagnosed and information sharing with next level engineer for any hardware failure, software and network connectivity related issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.

Education

B.Tech - Computer Science

National Institute Of Open Schooling
Jhalawar, India
04-2025

Skills

  • Customer support ticket handling
  • Client assistance
  • IT service management
  • Real-time network analysis
  • Layer 1 network diagnostics
  • User access administration and Active Directory
  • Proficient in resolving access issues
  • IP addressing and subnetting
  • Incident management
  • LAN and WAN analysis
  • VLAN, ACL & IP Schema
  • Pre-sales and post-sales support
  • Proposal preparation and Follow up

Certification

  • CCNA - Network Bulls, Gurgaon
  • Python Data Preparation & Analysis.
  • Data Visualization With Power BI

Timeline

Technical Support Executive (Internship

Desknet Compute India Pvt Ltd
07.2024 - 03.2025

B.Tech - Computer Science

National Institute Of Open Schooling

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Muskan Sah