Muskan Sah
Gurgaon
Summary
Dynamic Technical Support Executive with hands-on experience at Desknet Compute India Pvt Ltd, adept at resolving complex access issues and enhancing user satisfaction. Proficient in IT service management and real-time network analysis, I effectively communicated technical solutions to non-technical users, ensuring seamless operations and improved system performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Support Executive (Internship
Desknet Compute India Pvt Ltd
Faridabad, India (Remote)
07.2024 - 03.2025
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Diagnosed and information sharing with next level engineer for any hardware failure, software and network connectivity related issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
Education
B.Tech - Computer Science
National Institute Of Open Schooling
Jhalawar, India04-2025
Skills
- Customer support ticket handling
- Client assistance
- IT service management
- Real-time network analysis
- Layer 1 network diagnostics
- User access administration and Active Directory
- Proficient in resolving access issues
- IP addressing and subnetting
- Incident management
- LAN and WAN analysis
- VLAN, ACL & IP Schema
- Pre-sales and post-sales support
- Proposal preparation and Follow up
Certification
- CCNA - Network Bulls, Gurgaon
- Python Data Preparation & Analysis.
- Data Visualization With Power BI
Timeline
Technical Support Executive (Internship
Desknet Compute India Pvt Ltd
07.2024 - 03.2025
B.Tech - Computer Science
National Institute Of Open Schooling