Muskan Saproo
Business Analyst
Pune
Summary
Business Analyst with 4+ years of experience across US retirement and Retail Verticals. Expertise in designing extensive and complex tableau dashboards with appealing UI/UX while being Interactive and performance efficient. Skilled in analyzing complex datasets and streamlining data workflows to enhance dashboard performance. Proficient in leveraging SQL, Tableau, Snowflake,data analytics, regulatory knowledge, and stakeholder communication to drive actionable insights and support strategic decision-making. Looking for a challenging yet learning role while expanding my learning horizon.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
TIAA GBS
10.2022 - Current
- Led cross-functional collaboration and delivered actionable insights on 4 strategic projects using Tableau dashboards and highly optimized backend Snowflake tables with detailed Business Requirement Documents (BRDs), process flows, and use cases, ensuring alignment with key business objectives
- Led a team to built QC Framework to identify anomalies in dashboard metrics along with on-boarding 15+ dashboards into the framework.
- Possess in-depth knowledge of TIAA’s product portfolio and SME of U.S. retirement products and plans, including TIAA IRA, TIAA-CREF, and 401(k) offerings while building Enterprise level product and plan level reporting to provide actionable insights and drive strategic decision-making calls
- Spearheaded in-depth analysis for the proprietary TIAA CREF R4 product launch while delivering insights through pre and post launch performance via Tableau Dashboard
- Mentored 10+ trainee junior analysts to foster professional growth and enhance team capabilities
- Designed and implemented a digital metrics dashboard to monitor user engagement and journey across the TIAA website. Successfully migrated the Alteryx backend environment to Snowflake, achieving an annual cost savings of $5,000 and reducing report refresh time from 2 hours to 30 minutes
- Developed a high-stake Individual Customers Metrics Report for TIAA, utilizing advanced SQL and dynamic filters to deliver actionable insights on retirement customer behavior, driving strategic decision-making at an executive level
Decision Scientist
Mu Sigma
01.2021 - 09.2022
- Assisted migration of Sisense dashboards by recreating it on tableau and publishing it on Tableau Server leading to improvement of performance and decreasing the cost of Sisense licensing fees by $200,000
- Developed and maintained 10+ dashboards from scratch on Tableau desktop to illustrate analytical findings and deep dive analysis of important organizational level KPIs for stakeholders. Automated these dashboards with least possible manual intervention
- Developed and maintained dashboard for Corporate Quality Scorecard metric allowing business partners to track customer feedback, see results in real time and evaluate its alignment with target value
Education
Bachelor of Engineering - Computer Science & Engineering
University Institute Of Engineering & Technology
Chandigarh, India 08.2016 - 08.2020
Skills
Problem-solving
Tableau
Snowflake
Requirements gathering
Analytical thinking
Project management
Data analysis
SQL
Microsoft Office Suite
Python
Alteryx
Additional Information
- Received Spot awards and Bronze awards for quick upskilling to meet timely delivery, delivering a high stake report with end to end automation and volunteering for multiple organizational events
- Recognized as ‘Star performer of the month’ 2 times in a span of two years in TIAA for delivering creative and innovative Tableau dashboards on time with efficiency
- Organizational cultural team events like Diwali, Ganpati, Independence day and offsite events between US business partners and India Team
- Organized and planned US partners visit to India
- Made sensory boards for children with visual impairment
- Participated in plantation drive with 50+ trees planted on a hilly dry area
Timeline
Business Analyst
TIAA GBS
10.2022 - Current
Decision Scientist
Mu Sigma
01.2021 - 09.2022
Bachelor of Engineering - Computer Science & Engineering
University Institute Of Engineering & Technology
08.2016 - 08.2020
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