Muskan Shaikh
Pune
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Capita
04.2023 - 03.2024
- Dealing with customer issues and churning out easy-to-follow solution.
- Curating streamlined email and social media communication mediums for offers, updates and much more.
- Follow communication procedures, guidelines and completing targets.
- Establishing positive rapport with all customers to direct them with the normal trouble shooting steps, billing and payment related concerns and helping them with upcoming promotions and deals.
- Catering to customer phone calls and diverting them to concerned department in timely manner.
Education
Bachelor of Arts - Political Science
Abeda Inamdar Senior College
Pune Cantonment, Pune, Maharashtra 411001 04.2001 -
Higher Secondary Certificate - Commerce
PMET Junior College
Kondhwa, Pune, Maharashtra 411048 04.2001 -
Secondary School Certificate -
Rajiv Gandhi English Primary & High School
Kondhwa, Pune, Maharashtra 411048 04.2001 -
Skills
Relevant Experience in creating and formatting documents in ms Word, including tables, charts, and graphs
Skilled in creating and maintaining spreadsheets in Excel, including the use of formulas and macros
Installing, embedding, and connecting data and media
Hands on experience with MS Office and basic computer knowledge
Language
English, Hindi & Marathi
Personal Information
- Date of Birth: 03/25/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Interests & Hobbies
- Listening Music & maintaining Healthy balanced diet.
- Thalassophile: Researching about Marine life.
- Drawing & Painting.
Declaration
I hereby declare that the information furnished in this application is complete and correct to the best of my knowledge and belief.
Timeline
Customer Care Executive
Capita
04.2023 - 03.2024
Bachelor of Arts - Political Science
Abeda Inamdar Senior College
04.2001 -
Higher Secondary Certificate - Commerce
PMET Junior College
04.2001 -
Secondary School Certificate -
Rajiv Gandhi English Primary & High School
04.2001 -