Muskan Shaikh
Pune
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Capita
04.2023 - 03.2024
- Dealing with customer issues and churning out easy-to-follow solution.
- Curating streamlined email and social media communication mediums for offers, updates and much more.
- Follow communication procedures, guidelines and completing targets.
- Establishing positive rapport with all customers to direct them with the normal trouble shooting steps, billing and payment related concerns and helping them with upcoming promotions and deals.
- Catering to customer phone calls and diverting them to concerned department in timely manner.
Education
Bachelor of Arts - Political Science
Abeda Inamdar Senior College
Pune Cantonment, Pune, Maharashtra 411001 04.2001 -
Higher Secondary Certificate - Commerce
PMET Junior College
Kondhwa, Pune, Maharashtra 411048 04.2001 -
Secondary School Certificate -
Rajiv Gandhi English Primary & High School
Kondhwa, Pune, Maharashtra 411048 04.2001 -
Skills
Language
English, Hindi & Marathi
Personal Information
- Date of Birth: 03/25/2000
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Interests & Hobbies
- Listening Music & maintaining Healthy balanced diet.
- Thalassophile: Researching about Marine life.
- Drawing & Painting.
Declaration
I hereby declare that the information furnished in this application is complete and correct to the best of my knowledge and belief.
Timeline
Customer Care Executive
Capita
04.2023 - 03.2024
Bachelor of Arts - Political Science
Abeda Inamdar Senior College
04.2001 -
Higher Secondary Certificate - Commerce
PMET Junior College
04.2001 -
Secondary School Certificate -
Rajiv Gandhi English Primary & High School
04.2001 -
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