I am Interest to learn new Skills
Muskan Shaikh
Store Manager
Mumbai
Summary
To make a career in the service industry by working hard and working as group performer& to enhance knowledge, skills in a professional manner. Highly interested in updating myself on current trends in the industry and thus keeping up with the ever-changing face of the business.
Eager to develop and inspire retail team to exceed customer satisfaction levels and sales goals.
Consistent performer with strong record of exceeding business targets regularly. Effective team leader, trainer and motivator with superior verbal and written communication. Managing all functions in Sales.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Store Manager
Third Wave Coffee
05.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Assistant Store Manager
Third Wave Coffee
02.2022 - 06.2022
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Shift Manager
Burger King India Pvt.Ltd.
09.2018 - 10.2021
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Education
B.Com - Accounting And Finance
Mumbai University
Mumbai, India 04.2001 -
HSC - Accounting And Finance
New Model Arts, Commerce And Science College
Thane, India 04.2001 -
SSC - English Education
Angle Paradise
Thane, India 04.2001 -
Skills
Interests
Travelling on Hill Stations
Listen Music
Photography
Learn New Skills, Travelling, Watching Movies
Traveling to hill stations provides a serene escape, surrounded by breathtaking landscapes and cool mountain air. As you explore, capturing moments through photography becomes a cherished part of the journey, creating visual memories to revisit later. Meanwhile, watching movies serves as a delightful entertainment, complemented by the scenic backdrop. Adding to the experience, listening to music enhances the atmosphere, creating a soundtrack to your adventures. Lastly, dedicating time to learn new skills during these moments adds a productive and fulfilling layer to your leisure, making each trip a holistic and enriching experience.
Timeline
Store Manager
Third Wave Coffee
05.2023 - Current
Assistant Store Manager
Third Wave Coffee
02.2022 - 06.2022
Shift Manager
Burger King India Pvt.Ltd.
09.2018 - 10.2021
B.Com - Accounting And Finance
Mumbai University
04.2001 -
HSC - Accounting And Finance
New Model Arts, Commerce And Science College
04.2001 -
SSC - English Education
Angle Paradise
04.2001 -
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