Muskan Sharma
New Delhi ,India
Summary
A confident, highly organised and hard working individual who strives for perfection in everything I do. My strong attention to detail means that every task is completed accurately and on time with maximum efficiency whilst remaining professional at all times. I am a team player but also have the confidence to work independently using my own initiative when necessary and can be relied upon to achieve the required result or to exceed customer expectations. Being a highly conscientious individual and keen learner enables me to grasp new ideas quickly.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud analyst
BANK OF AMERICA
Gurugram, Haryana, India
03.2022 - 07.2023
- Extensive experience in identifying, investigating, and resolving fraudulent activities across various industries
- Review alert on in-clearing checks, deposited check or newly opened a/c, credit card app referred by fraud strategies
- Review account activity for fraud risk indicators, apply analytical judgement to determine potential customer impact and appropriate fraud risk mitigation
- Monitor and evaluate internal controls, ensuring compliance with industry regulations and best practices
- Take action or close or refer the alert basis the review and to document the findings for further course of action
- Continuously monitor transactions, accounts, and system logs for potential signs of fraud
- Generate and review reports on fraud trends, anomalies, and suspected cases, providing actionable insights to management
- Conducting training sessions for other employees on fraud awareness, prevention and detection method
- Enforced legal action with necessary preparations as required, and presenting appropriate evidence.
Process associate
SBI Cards and Payments Services Pvt Ltd
Gurugram, Haryana, India
02.2021 - 03.2022
- Scrutiny of credit card applications
- Check if application is compliant to KYC norms
- Credit check in documents with predefined policies
- Ensured decision is taken within TAT and with desired accuracy
- Check for authenticity and validity of documents
- Alteration/Tempering need to be checked in document
- Review and analyze customer documentation, including identification documents, bank statements, and legal entity documents, to ensure accuracy and completeness
- Collaborate with internal stakeholders such as relationship managers, legal and compliance teams to gather required information, resolve any issues and ensure timely completion of KYC reviews
Internship
MARICO LIMITED
New Delhi, India
08.2019 - 10.2019
- Event & Team Management
- Representing the firm at Events and on social media
- Data handling & generating weekly reports
- Developed business, financial and analytical skills by working with multidisciplinary teams.
- Gathered data and prepared reports for management team.
Education
Bachelor's - Finance and Accounting
Shyama Prasad Mukherjee College,Delhi University
New Delhi08.2020
Skills
- Knowledge of AML and KYC
- Strong analytical skills
- Knowledge of fraud detection tools
- Communication skills
- Attention to Detail
- Prior customer service experience and familiarity with banking products and services
Certification
- GOOGLE Digital Marketing and E-Commerce - Coursera
- MS Excel Crash Course - Corporate Finance Institute
Timeline
Fraud analyst
BANK OF AMERICA
03.2022 - 07.2023
Process associate
SBI Cards and Payments Services Pvt Ltd
02.2021 - 03.2022
Internship
MARICO LIMITED
08.2019 - 10.2019
Bachelor's - Finance and Accounting
Shyama Prasad Mukherjee College,Delhi University
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