Muskan Sharma
New Delhi
Summary
Diligent professional with experience in data management with knowledge of Customer Support. Seeking a position to utilize my skills & knowledge to provide professional services to company & clients. By applying & honing my knowledge & working in a challenging & motivating environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Associate
Paytm Payment Bank Limited
2023.09 - 2024.05
- Administered customer support and performed duties as MIS executive
- Additionally, drafted and amended agreements, renewals, amendments, or NDAs and maintained legal documents in legal repository received from in-house counsels and business partners.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Senior Associate
Conneqt Business Solution Pvt. Ltd.
2022.05 - 2023.06
- Worked for Samsung Process by resolving management escalation.
- Maintained responsibility for all consumer forum or management inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Analyzed data and created reports for senior management.
Education
Masters in commerce -
Indira Gandhi National Open University
01.2023
B.Com. -
School of open learning, Delhi University
01.2019
COMMERCE -
DAVPS
01.2016
10TH -
DAVPS
01.2014
Skills
- MS Excel
- PowerPoint
- Ms Word
- Customer Relationship Management (CRM)
Certification
Certificate in Intellectual Property Rights, FICCI IPRO, 05/01/2021, 06/01/2021
Personal Information
- Date of Birth: 07/23/1998
- Gender: Female
- Nationality: India
Languages
- English
- Hindi
Disclaimer
I hereby declare that all above information is in correct with fact or truth up to my knowledge and I bear the responsibilities for the correctness of the above-mentioned particulars.
Timeline
Senior Associate
Paytm Payment Bank Limited
2023.09 - 2024.05
Senior Associate
Conneqt Business Solution Pvt. Ltd.
2022.05 - 2023.06
Masters in commerce -
Indira Gandhi National Open University
B.Com. -
School of open learning, Delhi University
COMMERCE -
DAVPS
10TH -
DAVPS
Certificate in Intellectual Property Rights, FICCI IPRO, 05/01/2021, 06/01/2021
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