MUSKAN SHARMA

ROLES AND RESPONSIBILITIES :-

• Identifying, Investigating and Resolving fraudulent activities across various industries.
• Review account activities for fraud risk indicators, apply analytical judgement to determine appropriate fraud risk mitigation.
• Continuously monitor transactions , accounts and system logs for potential signs of frauds.
• Monitor and evaluate internal controls, ensuring compliance with industry regulations and best practices.

SKILLS GAINED :-

• Knowledge of AML and KYC
• Strong analytical skills
• Knowledge of fraud detection tools
• Operation management tools

ROLES AND RESPONSIBILITIES :-

• Scrutiny of credit card applications
• Credit check in documents with pre-defined policies.
• Ensured decision is taken within TAT and with desired accuracy.
• Checked for the authenticity and validity of the provided documents.
• Review and analyze customer documentation, including identification of documents, bank statements and legal entity documents to ensure accuracy and completeness.

SKILLS GAINED :-

• Analytical skills
• Customer service experience
• Problem solving
• Use of auditing tools
• Attention to detail

ROLES AND RESPONSIBILITES :-

• Handle cash, credit/debit card transactions and foreign currency exchanges.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Issue receipts and ensure all payments are correctly recorded
• Manage cash registers during shifts , ensuring adequate cash is available for transactions.
• Assisted customers with finding items, completing exchanges and obtaining refunds.
• Resolved customer complaints and answered queries about store products.

SKILLS GAINED :-

• Customer service
• Multitasking
• Problem solving
• Ethical conduct
• Effective communication