Summary
Overview
Work History
Education
Certification
Projects
Soft Skills
Technical Skills
Languages
Accomplishments
Timeline
Generic

MUSKAN SHARMA

Gurugram

Summary

Proven Account Manager with a track record of driving growth and enhancing client satisfaction at GreyB Research. Expert in leveraging data analysis and market research to identify opportunities, coupled with exceptional problem-solving skills to deliver strategic solutions. Increased partner revenue by 20%, showcasing strong analytical abilities and a commitment to excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Account Manager/Customer Success Representative

GreyB Research
Gurugram
09.2024 - Current
  • Serve as the primary point of contact for assigned client accounts, understanding their goals, needs, and challenges.
  • Develop and execute strategic account plans to drive growth, enhance client satisfaction, and maximize revenue.
  • Conduct regular face-to-face business reviews with clients, analyzing performance metrics and identifying areas for improvement.
  • Track and analyze account performance, sales data, and market trends to identify opportunities for expansion and optimization.
  • Drive business growth for newly onboarded partners by improving key operational and performance metrics.
  • Increase incremental revenue through effective monetization strategies and commercial enhancements.
  • Expand counter share for assigned clients by implementing strategic initiatives to dominate market share.

Sales Development Representative, Inside Sales

GreyB Research
Gurugram
08.2023 - 08.2024
  • Lead Generation and Prospecting, Discovery and Qualification, Product Introduction
  • Identify potential customers and generate new business opportunities for the company
  • Contact and qualify potential customers
  • Set appointments and follow up on leads
  • Track progress towards meeting sales goals
  • Collaborate with the sales team to develop strategies for reaching sales targets
  • Build long-term trusting relationships with prospects
  • Extensive experience using SaaS products like BOS, FIT, Slate, SlatePro
  • Marketing Collaboration- Working closely with Marketing to nurture and advance leads through the sales funnel

Research Associate (Market Research)

SPER RESEARCH
Noida
12.2022 - 06.2023
  • Data Analysis: Proficient in Using statistical software and tools such as SPSS, Excel, R, or Python for data cleaning, manipulation, and analysis, SQL, Data Visualization
  • Market Research Software: market research tools and software, such as Nielsen, Ipsos, GfK, or Kantar
  • Gathering and interpreting data from these platforms to inform decision-making
  • Data Visualization: insightful data visualizations using tools like Tableau, Power BI, or Google Data Studio
  • Market Research Techniques: market research techniques, such as conjoint analysis, regression modeling, factor analysis, cluster analysis, or A/B testing
  • Primary Research and Secondary Research
  • Qualitative and Quantitative Research

INDIAN BIOLOGICAL AND RESEARCH INSTITUTE
Noida
06.2021 - 08.2021
  • Database Analysis Using Python
  • Implemented Drug Designing Treatment For Cataract
  • Stacks Learnt: Molecular Docking, Bioinformatics Tools Such As Cytoscape, String, Molegro, PYRX, Python, Database Analysis, Drug Designing, Consumer Space

Education

Bachelor in Technology + Master in Technology Integrated Course - Biotechnology

JAYPEE INSTITUTE OF INFORMATION TECHNOLOGY
Noida, India
01.2023

H.S.C - PCB

DELHI PUBLIC SCHOOL
Aligarh, India
05.2017

Certification

  • HubSpot Inbound Sales
  • Sales Enablement
  • Sales Management
  • Inbound
  • Frictionless Sales

Projects

Major Project, Jaypee Institute of Information Technology, Noida, Uttar Pradesh, Investigation of Multi component Interactions For Anti-Aging Properties of Mushroom Cosmetics., Python, C++, Preparation of Library Ligand, Molecular Docking by using PYRX Tool, Prediction of Binding Affinity.

Minor Project, Jaypee Institute of Information Technology, Noida, Uttar Pradesh, Worked on PROTEOGENOMICS and MiRNA Vaccines., Working on Collaborative Environment, Teamwork And Analytical Skills, Project Processes, Data Analysis, Primary And Secondary Research

Soft Skills

  • Time Management, Communication, Confident, Analytical, Passionate, Efficient
  • Problem-solving skills, Ability to work with ambiguous tasks, Find suitable solutions, P&L Understanding, Market Research and Intelligence, Customer Lifetime Value, Business Development, Data Logic, Data Interpretation, Data Visualization
  • Data Analysis, Result Orientation, Managing Relationships, Conflict Management, Problem-Solving, Seek help/advice where appropriate
  • Ability to work independently and within a team framework
  • Lead Generation, CRM Proficiency
  • Outbound and Inbound Sales, Lead Qualification
  • Business Intelligence, Proactive approach to achieving success, Client Relationships

Technical Skills

  • SQL, Python, MS PowerPoint, MS Excel, MS Word, Outlook, Power BI, C++, Bioinformatics Tools (AutoDock Vena, Cytoscape, String, Molegro, PYRX), Wet Lab Skills (ELISA, PCR, Gel Electrophoresis, Animal Tissue Culture, Nanoparticle Preparation), Process Writing, LinkedIn Sales Navigator, Zoominfo, Lusha, Apollo, Rocket Reach, CRM Tools (HubSpot, Salesforce)

Languages

English
First Language

Accomplishments

  • LinkedIn Recommendation Received

Timeline

Account Manager/Customer Success Representative

GreyB Research
09.2024 - Current

Sales Development Representative, Inside Sales

GreyB Research
08.2023 - 08.2024

Research Associate (Market Research)

SPER RESEARCH
12.2022 - 06.2023

INDIAN BIOLOGICAL AND RESEARCH INSTITUTE
06.2021 - 08.2021

Bachelor in Technology + Master in Technology Integrated Course - Biotechnology

JAYPEE INSTITUTE OF INFORMATION TECHNOLOGY

H.S.C - PCB

DELHI PUBLIC SCHOOL

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