Muskan Sharma
Technology Operations Analyst
Delhi
Summary
I’m a Linux System Administrator with 4 years of experience working with various technologies. Over the years, I’ve gained solid hands-on experience in managing servers, troubleshooting issues, and keeping systems running smoothly. I enjoy solving problems, whether it’s performance tuning, handling outages, or setting up new infrastructure. I take pride in delivering reliable projects and always look for ways to improve efficiency and security without overcomplicating things. I'm comfortable working independently or as part of a team, and I’m always open to learning new tools and techniques that make the job easier and more effective.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Technology Operations Analyst
Ameriprise Financial Limited
08.2023 - Current
- Experience in managing 800+ servers consisting virtual servers hosted on AWS and on-prem servers.
- Worked closely in Server migration project (Servers migrated from Kyndryl to Ameriprise), handled multiple application migration waves over 1.5years of project duration. Worked on NAS migration as well.
- SME knowledge of Veritas clustering. Setup all veritas clusters in our environment(2 node or 6 node clusters), documented every step and later provided KT to complete team about veritas cluster, installation and administration. Worked with Veritas vendor to fix multiple P1 issues, patching related queries.
- Good experience in AWS migration, AWS DRS, AWS SSM services.
- Good Knowledge in sssd service and help fixing multiple P1 issues we faced post server migration.
- Highlighted many repetitive issues, incidents, vulnerabilities and try to fix them. Created multiple ansible automations and bash scripts to minimize manual efforts.
- Handled team and assigned tasks to individuals to bring our monthly drift compliance score from 96.5% to 99% within 3 months.
- Worked on EC2/ECS AMIs patching using Ansible workflow to maintain standard compliance.
- Have basic knowledge of windows administration, worked on windows alerts monitoring and monthly patching.
- Have consistently good numbers in resolving the most incidents, problem tickets and adhoc tasks created by multiple application teams.
Linux System Administrator
Kyndryl Private Limited
07.2021 - 08.2023
- RHEL 6,7,8 installation, administration, and maintenance. Monitored over 1000+ Linux servers.
- Experience in Rhel OS upgrade, DR activities, patching related issues.
- Worked in rotational and oncall shifts.
- Manage production Linux server alerts, modifications, PBI, and maintenance. Resolved 90%+ incidents within goal time.
- Provided KT to new team members. Good experience in documenting installation steps, issue and its fix.
Education
MBA - Information Technology
Narsee Monjee Institute of Management Studies (NMIMS)
Distance Learning 01.2022 - 01.2025
Bsc(hons) - Computer Science
Shyama Prasad Mukherjee College For Women, DU
Punjabi Bagh, Delhi 01.2017 - 01.2020
Skills
- Redhat Linux Administration
- Ansible automation
- Github
- Veritas Clustering
- Bash Scripting
- Container
- YAML
- AWS ( EC2, AMI, EBS, MGN, DRS, SSM, CLOUDTRAIL, LAMBA)
- Communication Skills
- Management Skills
- Time Management
- Documentation
- Pressure Handling
- Presentation Skills
Certification
Red Hat Certified System Administrator - RHCSA
Timeline
Technology Operations Analyst
Ameriprise Financial Limited
08.2023 - Current
MBA - Information Technology
Narsee Monjee Institute of Management Studies (NMIMS)
01.2022 - 01.2025
Linux System Administrator
Kyndryl Private Limited
07.2021 - 08.2023
Bsc(hons) - Computer Science
Shyama Prasad Mukherjee College For Women, DU
01.2017 - 01.2020
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