MUSKAN SHARMA
New Delhi
Summary
Diligent professional with experience in data management with knowledge of Customer Support. Seeking a position to utilize my skills & knowledge to provide professional services to company & clients. By applying & honing my knowledge & working in a challenging & motivating environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Research Data Associate
Industrial info resources pvt ltd
Gurugrt
10.2024 - Current
- Conduct research to identify and collect data of factories across various industries not listed in the company’s existing database.
- Verify and validate industrial information for accuracy and completeness.
- Maintain and update records to support the expansion of the company’s proprietary database.
- Collaborate with internal teams to ensure data meets client and project requirements.
- Contribute to market research efforts by providing insights on new industrial facilities and projects.
Senior Associate
Conneqt Business Solution Pvt. Ltd.
05.2022 - 06.2023
- Worked for Samsung Process by resolving management escalation.
- Maintained responsibility for all consumer forum or management inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Analyzed data and created reports for senior management.
Senior Associate
Paytm Payment Bank Limited
06.2021 - 05.2023
- Administered customer support and performed duties as MIS executive.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Additionally, drafted and amended agreements, renewals, amendments, or NDAs and maintained legal documents in legal repository received from in-house counsels and business partners.
- Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
Associate
Pyramid consultancy
Gurugram
- Coordinated with finance to resolve billing discrepancies and payment issues.
- Reviewed account statements for compliance with company policies and procedures.
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
Education
Masters - commerce
Indira Gandhi National Open University
Bachelor of Commerce -
School of open learning
DelhiSkills
- MS Excel
- PowerPoint
- Data Research, Market Research
Certification
Certificate in Intellectual Property Rights, FICCI IPRO, 05/01/2021, 09/2023 - 05/2024
Languages
- English
- Hindi
Personal Information
- Date of Birth: 07/23/1998
- Gender: Female
- Nationality: India
Timeline
Research Data Associate
Industrial info resources pvt ltd
10.2024 - Current
Senior Associate
Conneqt Business Solution Pvt. Ltd.
05.2022 - 06.2023
Senior Associate
Paytm Payment Bank Limited
06.2021 - 05.2023
Associate
Pyramid consultancy
Masters - commerce
Indira Gandhi National Open University
Bachelor of Commerce -
School of open learning