Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Muskan Sharma

Muskan Sharma

Siliguri

Summary

Dynamic Guest Relations Associate with a proven track record at Courtyard by Marriott Chennai, excelling in customer service and conflict resolution. Skilled in hospitality management, I effectively addressed guest inquiries and enhanced satisfaction through proactive problem-solving and interpersonal communication. Committed to fostering positive experiences and driving business success.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work History

Guest Relations Associate

Courtyard by Marriott chennai
Chennai
2025.11 - Current
  • Facilitated smooth check-in and check-out procedures to enhance guest experience.
  • Addressed guest inquiries and complaints promptly, ensuring satisfaction and loyalty.
  • Managed room assignments to align with guest preferences and optimize occupancy.
  • Guest satisfaction

Business Development Intern

Avaintern
Bangalore
2025.06 - 2025.08
  • Contributed to the development of marketing materials for outreach campaigns.
  • Conducted market research to identify potential business opportunities.

Aviation internship

Airindia
Bangalore
2025.01 - 2025.05
  • Made a project based internship with Airindia to know their Market preferences.
  • Conducted surveys to know the Challenges faced by the passengers.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

BBA - Aviation Management

Acharya Institutes
Bangalore
2022.06 - 2025.06

St.James
Binnaguri

Skills

  • Customer service
  • Communication
  • Conflict resolution
  • Problem solving
  • Team collaboration
  • Personal grooming

Languages

English
First Language
Hindi
Advanced (C1)
C1
Nepali
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2

Timeline

Guest Relations Associate

Courtyard by Marriott chennai
2025.11 - Current

Business Development Intern

Avaintern
2025.06 - 2025.08

Aviation internship

Airindia
2025.01 - 2025.05

BBA - Aviation Management

Acharya Institutes
2022.06 - 2025.06

St.James
Muskan Sharma