Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Declaration
Timeline
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Muskan Singh

Mumbai

Summary

Dynamic professional with a proven track record in project management and customer service at CEX. Expertise in problem-solving and team collaboration, leading to enhanced operational efficiency and increased client satisfaction. Strong analytical skills and multitasking abilities drive successful outcomes in fast-paced environments. Committed to maintaining a productive, quality-driven workplace with a focus on employee relations and strategic planning.

Overview

6
6
years of professional experience

Work History

Associate Design Administrator

CEX - Complete Entertainment Exchange
Mumbai
09.2022 - Current
  • Company Overview: Cex is a leading UK-based retail chain, having operations in multiple territories across the globe, with a strong foothold in the domain for over two decades. Serving customers through more than 600 stores in the UK, Spain, Ireland, Australia, Portugal, Poland, Mexico, India, and Italy, with a manpower strength of over 5,000 employees. They buy, sell, and exchange games, gadgets, and mobile phones, providing a unique two-way service.
  • Ability to work as part of the global team.
  • Able to work in a quick-turnaround environment.
  • Advising on the best solution based on previous experience and understanding of the built environment.
  • Maintains logs and records of project tasks. Ensure that the data in the maintenance database is accurate and up to date.

Phone Banking Officer

RBL BANK
11.2020 - 04.2022
  • Company Overview: RBL Bank is one of India's leading private-sector banks, with an expanding presence across the country. The Bank offers specialized services under five business verticals, namely: Corporate Banking, Commercial Banking, Branch Banking, Retail Liabilities, Retail Assets, and Treasury & Financial Markets Operations.
  • Key result areas of the profile focus on Sales, Service, Strategy, and Relationship Management.
  • Client engagement activities.
  • Link between branch and customer to help them open Savings Accounts, Current Accounts, Recurring Deposits, Fixed Deposits, and Insurance.

Inbound OLA Process

TELEPERFORMANCE
09.2019 - 04.2020
  • Company Overview: Ola Consumer (stylized as OLA), formerly Ola Cabs, is an Indian transportation company that provides ride-hailing. Services and operates other business verticals, such as financial services and cloud kitchens. It is headquartered in Bangalore, and operates in over 250 Indian cities.
  • Responded promptly and professionally to customer inquiries via chat and in person.
  • Maintained comprehensive knowledge of products, services, and customer service policies.
  • Explained organizational offerings clearly and ensured customer understanding.
  • Achieved high levels of customer satisfaction through effective communication.

Education

MBA -

Narsee Monjee Institute of Management Studies
Mumbai, India
12-2026

Bachelor of Management Studies - Management Studies

Ghanshyamdas Saraf College
Mumbai, Maharashtra
06.2019

ICSE Board -

St.John's high school
Howrah, Kolkata
06.2016

HSC - Commerce

Lords Universal College
Mumbai, Maharashtra
02-2016

Skills

  • Active listening
  • Problem solving
  • Multitasking
  • Communication skills
  • Team collaboration
  • Organizational skills
  • Project management
  • Analytical thinking

Languages

  • Hindi
  • English
  • Marathi
  • Bengali

Personal Information

  • Date of Birth: 02/01/98
  • Gender: Female
  • Nationality: Indian

Declaration

I, Muskan Singh, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Signature,

 

Muskan Singh

Timeline

Associate Design Administrator

CEX - Complete Entertainment Exchange
09.2022 - Current

Phone Banking Officer

RBL BANK
11.2020 - 04.2022

Inbound OLA Process

TELEPERFORMANCE
09.2019 - 04.2020

MBA -

Narsee Monjee Institute of Management Studies

Bachelor of Management Studies - Management Studies

Ghanshyamdas Saraf College

ICSE Board -

St.John's high school

HSC - Commerce

Lords Universal College

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Muskan Singh