Muskan Singh
Lucknow
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Manager
Bihar Bhawan
Delhi
01.2026 - Current
- Oversaw daily operations and staff management at Bihar Bhawan.
- Coordinated events and programs for community engagement initiatives.
- Managed budget allocations and resource planning for departmental needs.
Office Manager
Modern Pythian Games
01.2026 - 02.2026
Revenue and Reservation Executive
Hilton Hotels & Resorts
Gurgaon
08.2024 - 12.2025
- Contributed to the development and implementation of procedures that improved interdepartmental communication and operational efficiency, directly impacting guest experiences.
- Coordinated staff schedules to optimize team efficiency and coverage.
- Developed training materials to enhance employee performance and knowledge.
- Facilitated communication between management and team members to enhance workflow.
- Established relationships with key partners and vendors to ensure successful project outcomes.
Revenue and Reservation Associate
Hilton Hotels & Resorts
Goa
09.2022 - 08.2024
- Assisted executives of various departments in managing and coordinating flawlessly in order to impact guest experience.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Participated in HR initiatives to promote a positive workplace culture, aligning departmental objectives with broader organizational values.
- Ensured accuracy of all data entered into the hotel's property management system.
Industrial Trainee
Fairmont Hotels & Resorts
Jaipur
01.2022 - 05.2022
- Hands-on experience in front office, housekeeping, and food & beverage services, ensuring smooth daily operations, guest satisfaction, and maintaining high standards of cleanliness and service.
- Assisted in organizing events, handling banquet setups, and learning sales techniques, including upselling and guest feedback management to enhance revenue.
- Trained in using hotel management systems (e.g., PMS) for reservations, billing, and guest data management, while adhering to hotel policies and safety standards.
Education
Bachelor of Arts - Tourism And Hotel Management
Lovely Professional University
Jalandhar , Punjab 07.2019 - 08.2022
Intermediate -
Army public school
Lucknow, U.P.High School -
Army public school
Lucknow, U.P.Skills
- Active & responsible, easily adjustable to new environment, Team player who adapts quickly and communicates well with others
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in handling guest queries and providing appropriate responses
Certification
- Harvard: 1.1 Lead with hospitality
- Guest champion
Certification Statement
I hereby certify that all the particulars stated above are to the best of my knowledge and believe true and fair.
Languages
Hindi
First Language
English
Advanced
C1
Spanish
Beginner
A1
Timeline
Manager
Bihar Bhawan
01.2026 - Current
Office Manager
Modern Pythian Games
01.2026 - 02.2026
Revenue and Reservation Executive
Hilton Hotels & Resorts
08.2024 - 12.2025
Revenue and Reservation Associate
Hilton Hotels & Resorts
09.2022 - 08.2024
Industrial Trainee
Fairmont Hotels & Resorts
01.2022 - 05.2022
Bachelor of Arts - Tourism And Hotel Management
Lovely Professional University
07.2019 - 08.2022
Intermediate -
Army public school
High School -
Army public school