Muskan Tyagi
Gurgaon
Summary
Dynamic Client Service Coordinator at H & R Block with a proven track record in client relationship management and service delivery coordination. Adept at resolving conflicts and enhancing customer satisfaction through effective communication. Skilled in CRM software and committed to driving sales and team success in fast-paced retail environments.
Overview
3
3
years of professional experience
Work History
Client Service Coordinator
H & R Block
Bellevue
12.2024 - 04.2025
- Managed client relations for a Chartered Accounts Company, coordinating service delivery, and providing comprehensive support to enhance client satisfaction.
- Ensured Excellent Service Standards, responding efficiently to Customer inquiries and maintaining High Customer Satisfactions.
- Managing incoming calls, emails, and customer service inquiries.
- Identifying and assessing clients’ needs to achieve satisfaction.
- Providing accurate, valid, and complete information to clients using the right methods and tools.
- Building and maintaining positive relationships with clients.
- Handling client complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Coordinating with internal departments to ensure timely and successful service delivery.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Generating sales leads that develop into new customers.
- Developing service procedures, policies, and standards to ensure client satisfaction.
- Following up on client orders to ensure that products are delivered in a timely manner.
Sales Associate
Macy's
Bellevue
10.2024 - 12.2024
- Played a critical role in providing excellent customer service and driving sales in Retail Departmental Store.
- Interacted directly with customers, answering questions, assisting with purchases, and maintaining a clean, inviting store environment.
- Guiding customers towards products that suit their preferences and budget.
- Providing accurate information about products, including features, benefits, and pricing.
- Maintaining up-to-date knowledge about store inventory and sales promotions thru' CRM.
- Assisting with store opening and closing procedures.
- Maintaining store cleanliness 5S and visual presentation standards.
- Resolving customer complaints in a professional manner.
- Assisting in inventory management, including receiving, stocking, and organizing products.
- Contributing to team efforts to meet or exceed sales targets.
Sales Associate
Nordstrom Rack
Bellevue
05.2022 - 09.2022
- Critical role in providing excellent customer service and driving sales in retail settings.
- Interacted directly with customers, answering questions, assisting with purchases, and maintaining a clean, inviting store environment.
- Maintaining up-to-date knowledge about store inventory and sales promotions.
- Maintaining store cleanliness and visual presentation standards.
- Resolving customer complaints in a professional manner.
- Assisting in inventory management, including receiving, stocking, and organizing products.
- Contributing to team efforts to meet or exceed sales targets.
Education
Master of Business Administration - International Business
City University of Seattle
Bellevue, WA, USA06.2024
Bachelor of Business Administration - International Business
North Seattle College
Bellevue, WA, USA03.2022
AAS-T - General Business
North Seattle College
Bellevue, WA, USA09.2019
Business Administrative Studies -
New Delhi Institute of Management
New Delhi, New Delhi05.2018
Skills
- Service delivery coordination
- Client relationship management
- Inventory management
- Team collaboration
- Customer service
- Effective communication
- Conflict mediation
- Data entry accuracy
- Training programs
- CRM software
- Database management
Timeline
Client Service Coordinator
H & R Block
12.2024 - 04.2025
Sales Associate
Macy's
10.2024 - 12.2024
Sales Associate
Nordstrom Rack
05.2022 - 09.2022
Master of Business Administration - International Business
City University of Seattle
Bachelor of Business Administration - International Business
North Seattle College
AAS-T - General Business
North Seattle College
Business Administrative Studies -
New Delhi Institute of Management