Reading Novels
Muskan Verma
Guest Relation Executive
Secunderabad
Summary
Detail-oriented professional in leadership, excellent communication, interpersonal and creative thinking skills with proven performance. Ready to make an immediate contribution to your prestigious organization..
Overview
2026
2026
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Internship in Commercial Cookery
The Westin Melbourne
- Supported staff members in their daily tasks, reducing workload burden.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Prepared project presentations and reports to assist senior staff.
Guest Relations Representative
Courtyard by Marriott
- Answered multi-line telephone system to aid guests, direct callers and take messages.
- Improved overall ratings on review platforms by actively soliciting feedback from guests post-stay, identifying areas for improvement based on trends observed in responses.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guests'' preferences to enrich their visit experience.
- Collaborated with various departments to ensure timely resolution of guest issues, promoting a seamless experience.
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
Food & Beverage Hostess
Pullman & Novotel by Accor
- Coordinated special events and private parties, ensuring seamless execution and positive guest experiences.
- Trained new hostesses on restaurant policies and procedures, ensuring consistent service standards across the team.
- Contributed to increased sales by upselling menu items and promoting daily specials effectively.
- Enhanced customer satisfaction by providing attentive service and addressing guests'' needs promptly.
- Handled customer complaints professionally, resolving issues swiftly to maintain guest satisfaction.
Internship All Four-core Department Including Banquets
Andaz concept by Hyatt
Education
Advance diploma - commercial cookery
Le Cordon Bleu
Melbournediploma - hospitality management
RIHM
DehradunSkills
Guest satisfaction
Tourism knowledge
Exceptional communication
Complaint handling
Guest satisfaction
Certification
Associate of the Month, 07/22
Interests
Travelling
Exploring different culture
Animals
Timeline
Internship in Commercial Cookery
The Westin Melbourne
Guest Relations Representative
Courtyard by Marriott
Food & Beverage Hostess
Pullman & Novotel by Accor
Internship All Four-core Department Including Banquets
Andaz concept by Hyatt
Advance diploma - commercial cookery
Le Cordon Bleu
diploma - hospitality management
RIHM
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