Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Muskan Verma

Muskan Verma

Guest Relation Executive
Secunderabad

Summary

Detail-oriented professional in leadership, excellent communication, interpersonal and creative thinking skills with proven performance. Ready to make an immediate contribution to your prestigious organization..


Overview

2026
2026
years of post-secondary education
1
1
Certification
5
5
Languages

Work History

Internship in Commercial Cookery

The Westin Melbourne
  • Supported staff members in their daily tasks, reducing workload burden.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared project presentations and reports to assist senior staff.

Guest Relations Representative

Courtyard by Marriott
  • Answered multi-line telephone system to aid guests, direct callers and take messages.
  • Improved overall ratings on review platforms by actively soliciting feedback from guests post-stay, identifying areas for improvement based on trends observed in responses.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guests'' preferences to enrich their visit experience.
  • Collaborated with various departments to ensure timely resolution of guest issues, promoting a seamless experience.
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.

Food & Beverage Hostess

Pullman & Novotel by Accor
  • Coordinated special events and private parties, ensuring seamless execution and positive guest experiences.
  • Trained new hostesses on restaurant policies and procedures, ensuring consistent service standards across the team.
  • Contributed to increased sales by upselling menu items and promoting daily specials effectively.
  • Enhanced customer satisfaction by providing attentive service and addressing guests'' needs promptly.
  • Handled customer complaints professionally, resolving issues swiftly to maintain guest satisfaction.

Internship All Four-core Department Including Banquets

Andaz concept by Hyatt

Education

Advance diploma - commercial cookery

Le Cordon Bleu
Melbourne

diploma - hospitality management

RIHM
Dehradun

Skills

    Guest satisfaction

    Tourism knowledge

    Exceptional communication

    Complaint handling

    Guest satisfaction

Certification

Associate of the Month, 07/22

Interests

Reading Novels

Travelling

Exploring different culture

Animals

Timeline

Internship in Commercial Cookery

The Westin Melbourne

Guest Relations Representative

Courtyard by Marriott

Food & Beverage Hostess

Pullman & Novotel by Accor

Internship All Four-core Department Including Banquets

Andaz concept by Hyatt

Advance diploma - commercial cookery

Le Cordon Bleu

diploma - hospitality management

RIHM

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Muskan VermaGuest Relation Executive