Mustafa Elotify
Doha
Summary
Energetic professional with proven ability to manage complex projects and lead cross-functional teams. Skilled in strategic planning and operational management. Committed to driving organizational success and operational excellence.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior Operation Officer
Qatar Airways
Doha, Qatar
05.2022 - Current
- Enhanced staff performance with regular training sessions.
- Facilitated successful change management initiatives throughout organization.
- Maintained high safety standards to ensure employee wellbeing.
- Conducted comprehensive market research, informing strategic decision making.
Tour Experience Coach and Quality Specialist
Qatar Airways
Doha
10.2018 - 04.2022
- Optimised resource allocation for maximised operational efficiency.
- Conducted comprehensive market research, resulting in informed strategic planning.
- Coordinated supplier relationships, ensuring timely delivery of products.
- Implemented effective coaching strategies to improve player fitness levels.
Senior Baggage Services
Qatar Airways
Doha
08.2014 - 10.2018
- Monitors and handles all tracing files system wide.
- Assistant Supervisor in fulfilling responsibilities necessary to achieve department standards.
- Arrange files for region assigned on daily basis According to company policies.
- Conduct frequent performance reviews.
- Track and maintain budgets of operational costs.
- Train staff in policies and procedures and supervise their daily work.
- Monitor product inventory.
Lead Operation Officer
Gulf Circle
Dubai
12.2013 - 07.2014
- Devised plans for emergency situations, enhancing safety measures across all departments.
- Assisted in budget planning, contributing to financial stability of the organisation.
- Ensured compliance with regulatory standards for maintaining reputational integrity within the industry.
Quality Assurance
Thomas Cook
Sharm El Sheikh
10.2012 - 05.2013
- Enhanced customer satisfaction with the implementation of quality assurance measures.
- Monitored supplier performance against contractual standards for quality assurance.
- Collaborated with senior management to develop robust quality assurance strategies.
Lead Sales Executive & Destination Specialist
World of TUI
Sharm El Sheikh
10.2009 - 09.2012
- Established strong relationships with key industry players to expand business reach.
- Increased customer engagement by delivering high-quality product demonstrations.
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
Senior Operations Duty Officer – Airport & Resort
Thomas Cook
Sharm El Sheikh
01.2004 - 09.2009
- Coordinated with various departments for smooth execution of events and functions.
- Organised staff meetings, fostering effective communication within the team.
- Assisted in employee training to enhance performance and product knowledge.
Front Office Supervisor
Marriot
Sharm El Sheikh
10.2003 - 12.2003
- Streamlined check-in and out processes to enhance guest experience.
- Maintained professional work environment with effective supervision of front office team.
Quality Control
Vodafone
Cairo
01.2002 - 05.2002
- Maintained records for quality control purposes.
- Supervised data quality control processes to maintain high standards.
- Ensured quality control for seamless welding outcomes.
Education
Bachelor Degree - Tourism &Hotels
Faculty of Tourism and Hotels, Cairo University
09.2000 - 09.2004
Skills
- Data analysis tools
- Performance Management
- Compliance monitoring
- Health and Safety regulations
- Business strategy formulation
- Cost-reduction strategies
- Logistics coordination
- Technology integration
- Recruitment and staffing
Languages
Arabic
Native
English
Fluent
German
Intermediate
Personal Information
- Date of birth: 02/17/83
- Nationality: Egyptian
Certification
- Leadership Essentials.
- Conflict of Interest (COI) Training.
- General Security Awareness.
- Fraud Risk Awareness.
- Code Of Ethics.
Timeline
Senior Operation Officer
Qatar Airways
05.2022 - Current
Tour Experience Coach and Quality Specialist
Qatar Airways
10.2018 - 04.2022
Senior Baggage Services
Qatar Airways
08.2014 - 10.2018
Lead Operation Officer
Gulf Circle
12.2013 - 07.2014
Quality Assurance
Thomas Cook
10.2012 - 05.2013
Lead Sales Executive & Destination Specialist
World of TUI
10.2009 - 09.2012
Senior Operations Duty Officer – Airport & Resort
Thomas Cook
01.2004 - 09.2009
Front Office Supervisor
Marriot
10.2003 - 12.2003
Quality Control
Vodafone
01.2002 - 05.2002
Bachelor Degree - Tourism &Hotels
Faculty of Tourism and Hotels, Cairo University
09.2000 - 09.2004
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