Summary
Overview
Work History
Education
Skills
Websites
Certification
Trailhead
Timeline
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Mustafa Hirani

Mustafa Hirani

Technical Lead
Pune

Summary

I am a Technical Lead with over 8 years of experience in Salesforce CRM. Based in Pune, India, I have a strong background in developing and implementing customized Salesforce solutions across various industries. My expertise includes Sales Cloud, Service Cloud, Community Cloud, E&U Cloud, and multiple Salesforce products such as Flow, Omni Studio, EPC and Apex. I have led teams, managed projects, and ensured seamless deployments using IDX Workbench and Gearset. In my current role at Gentrack, I develop solutions on Salesforce E&U cloud and have significantly contributed to an E&U integrated billing product.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
8
8
Certifications

Work History

Salesforce Lead

Gentrack
03.2023 - Current
  • Designed and configured OmniScripts, FlexCards, DataRaptors, and Integration Procedures to meet business requirements.
  • Configured Enterprise Product Catalog (EPC) and Salesforce Industries CPQ to support utility products with attribute-based pricing.
  • Extended OmniStudio functionality using Apex classes and Lightning Components, and integrated with external systems.
  • Implemented Order Management features, including Decomposition and Orchestration Plans.
  • Configured various Salesforce features such as Validation Rules, Flows, Process Builder, Auto-Response Rules, Assignment Rules, Escalation Rules, Custom Objects, Profiles, and Permission Sets.
  • Managed deployment processes using Salesforce CLI, IDX Workbench, and Gearset.
  • Handled environment refresh activities, including org creation, deployments, and smoke testing.
  • Led end-to-end technical design and implementation for large-scale Salesforce Industries (Vlocity) projects, with a strong emphasis on hands-on development and integration architecture.
  • Implemented secure authentication and authorization mechanisms using Named Credentials, Connected Apps, and OAuth 2.0, ensuring scalable and secure API communications.
  • Led a team of developers, conducted code and design reviews, and enforced industry best practices for scalable and maintainable Salesforce implementations.

Technical Lead Salesforce

Harman Connected Service
09.2020 - 03.2023
  • Managed core Salesforce functions such as user account maintenance, report generation, dashboard creation, automations, and other routine tasks.
  • Ensured stability of the Production and UAT environments.
  • Monitored new Salesforce releases to assess impacts on existing configurations or customizations.
  • Coordinated the evaluation, scoping, and execution of new development requests.
  • Performed Salesforce deployments and managed system integrations.
  • Executed deployments using Jenkins/GitLab, ensuring proper testing before production release.
  • Collaborated with management to support development and change management processes.
  • Served as liaison between users, vendors, and development teams.
  • Worked independently to gather and document development requirements.
  • Maintained an administrative manual for over 40 custom applications.

Senior Solution Engineer

Screen Magic Mobile media private Ltd
02.2020 - 09.2020
  • Provide pre-sales technical support and assist the sales team in engaging with new prospects and customers.
  • Onboard new customers, integrate the Converse App with Salesforce, and support adoption.
  • Gather requirements, identify solutions, and implement business use cases. Collaborate with the testing team to ensure scalability and performance.
  • Create custom apps, flows, process builders, objects, fields, reports, and dashboards.
  • Develop and maintain programmatic solutions, including triggers and classes, to automate processes and enhance functionality.
  • Engage with product and development teams to deliver new features and improvements.
  • Own newly onboarded accounts for 45 days, resolving technical issues.
  • Create knowledge articles and a library of use cases for reuse.
  • Document implementation progress and share updates with management and stakeholders.

Senior Process Executive

Cognizant Technology Solutions
06.2017 - 02.2020
  • Troubleshot and resolved technical issues within Salesforce, applying debugging skills to maintain system performance and reliability.
  • Developed custom Salesforce solutions using Apex, Visualforce, Flows, and Process Builders, improving platform efficiency.
  • Authored and updated technical documentation, ensuring clear communication of system features and best practices.
  • Collaborated with the Tier 3 team to identify bugs and create Salesforce Known Issues.
  • Worked with internal teams to gather requirements and develop applications aligned with business objectives.
  • Analyzed system performance metrics to identify improvement areas and optimize Salesforce operations.
  • Contributed to continuous improvement initiatives, enhancing development and deployment processes.

Education

Bachelor of Engineering - Computer Science

College of Engineering And Technology
06.2012 - 06.2016

Skills

  • Sales Cloud/Service Cloud

  • Community Cloud

  • E&U Cloud

  • Industry CPQ, EPC

  • Order Management

  • Flow

  • Apex triggers/ Apex Class

  • OmniStudio

  • IDX Workbench, Gearset

  • Team Management

  • Salesforce CLI

Certification

Salesforce Certified Omni Studio Developer, 01/01/24

Trailhead

3x Ranger, https://trailblazer.me/id/mustafahirani

Timeline

Salesforce Lead

Gentrack
03.2023 - Current

Technical Lead Salesforce

Harman Connected Service
09.2020 - 03.2023

Senior Solution Engineer

Screen Magic Mobile media private Ltd
02.2020 - 09.2020

Senior Process Executive

Cognizant Technology Solutions
06.2017 - 02.2020

Bachelor of Engineering - Computer Science

College of Engineering And Technology
06.2012 - 06.2016

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Mustafa HiraniTechnical Lead