Summary
Overview
Work History
Education
Skills
Languages
Websites
Accomplishments
STRENGTHS
Timeline
Generic
MUSTAFA MOMIN

MUSTAFA MOMIN

Bhiwandi

Summary

Results-oriented professional with extensive experience in customer service and project management at EnFuse Solutions. Achieved a 30% increase in reporting efficiency through VBA automation while enhancing team collaboration. Strong communicator and dependable leader dedicated to delivering exceptional results in fast-paced environments. Committed to continuous improvement and adapting to new challenges to support organizational goals.

Overview

12
12
years of professional experience

Work History

Senior Associate – Dell Premier

EnFuse Solutions Pvt. Ltd
Mumbai
03.2022 - Current
  • Audited and validated over 600,000 SKUs using PAC-OCA, OST, Domino, and DSA tools.
  • Developed a reporting framework for regional audits, enhancing turnaround time by 30%.
  • Built automation scripts with VBA and Selenium, decreasing manual validation efforts by 40%.
  • Created real-time tracking tools to minimize delays in catalog issues.
  • Provided guidance to junior associates on complex tasks to foster skill development.
  • Handled customer inquiries promptly while adhering to service level agreements.
  • Maintained front desk operations to ensure a positive first impression for visitors.
  • Managed team resources by assigning tasks and monitoring progress against deadlines.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Provided direction and guidance to junior associates on complex tasks.
  • Analyzed data and created reports for senior management.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to thesatisfaction of customers.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.
  • Coordinated support to facilitate general office operations.
  • Maintained front desk to provide positive first impression.
  • Monitored office services mailbox for business support needs and requests.
  • Received and distributed mail, letters and packages.
  • Encouraged and improved cross-department internal communication.

Associate – Proctoring & Chat Support

EnFuse Solutions Pvt. Ltd
Mumbai
09.2020 - 01.2022
  • Company Overview: Company providing online educational assessment solutions
  • Delivered high-quality real-time chat support using ProctorExam, assisting test-takers and resolving technical queries efficiently
  • Handled 50–70 chat interactions daily, ensuring a 98% resolution rate within SLA
  • Led a team of 10 associates, providing coaching, performance feedback, and real-time support
  • Conducted regular audits of chat logs and proctoring sessions to ensure compliance with quality and security standards
  • Created and maintained shift rosters, incident reports, and productivity trackers
  • Collaborated with clients (including ExamSoft and Dell) to escalate and resolve platform-related issues
  • Trained new hires on chat etiquette, tools, and company procedures

Wholesale and Retail

Royal Mobiles
Bhiwandi
01.2014 - 12.2019
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified theneeds of customers promptly and efficiently.
  • Completed routine maintenance and repair.

Education

Bachelor of Commerce -

Mumbai University
Mumbai
12.2025

Diploma in Civil Engineering -

Mumbai University
Mumbai
01.2020

SSC -

Maharashtra State Board
Bhiwandi
01.2015

Skills

  • Freshdesk and Zendesk
  • Google Workspace and Gmail
  • Microsoft Word and VBA
  • Microsoft Excel and PowerPoint
  • Emails
  • Customer service
  • Project management
  • Team collaboration
  • Technical support
  • Process improvement
  • Time management
  • Team management
  • Dependable and responsible
  • Leadership

Languages

English Native, Hindi Native, Urdu Intermediate

Accomplishments

  • Team Leadership and Achievement

STRENGTHS

  • Customer Support
  • Strong support skills within remote working environments
  • Quality Compliance
  • Effective time management and quality auditing skills

Timeline

Senior Associate – Dell Premier

EnFuse Solutions Pvt. Ltd
03.2022 - Current

Associate – Proctoring & Chat Support

EnFuse Solutions Pvt. Ltd
09.2020 - 01.2022

Wholesale and Retail

Royal Mobiles
01.2014 - 12.2019

Bachelor of Commerce -

Mumbai University

Diploma in Civil Engineering -

Mumbai University

SSC -

Maharashtra State Board

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