Mustafa Mulla
IT Support Specialist
Pune
Summary
Adept IT professional with a proven track record at Demand Media BPM LLP, enhancing system reliability and reducing downtime through expert troubleshooting and efficient problem resolution. Skilled in software installation and desktop support, excel in collaborative environments, driving significant improvements in IT systems and network performance. Demonstrates strong analytical abilities and a commitment to excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist
Demand Media BPM LLP
Pune
2023.05 - Current
- Maintained documentation of IT systems, processes, and procedures for easy reference by team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Updated software to safeguard against security flaws.
- Managed backup and recovery of data assets to safeguard system availability.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
Senior System Administrator
Almoh Media India Pvt Ltd
Pune
2020.09 - 2023.05
- Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
- Completed reports detailing network and systems performance and downtime issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Managed vendor relationships for procurement of hardware and software, negotiating favorable terms and cost savings.
- Implemented robust data backup solutions, ensuring business continuity in the event of data loss or system failure.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Field Support Engineer
CTDI - Communications Test Design
Pune
2020.03 - 2020.08
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to maintain system integrity.
- Improved network connectivity, troubleshooting and resolving complex network issues.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
Network Support Engineer
G K Network Technology Pvt Ltd
Pune
2017.07 - 2020.02
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
- Supported users in setup and configuration of wireless bridge networks.
- Reduced downtime for clients by providing efficient technical support and timely issue resolution.
- Designed and evaluated WAN and LAN connectivity technologies.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
Education
Bachelor of Science - Bachelor of Computer Applications (BCA)
Yashwantrao Chavan Maharashtra Open University
Nashik 2014.03 - 2018.03
Skills
Software Installation
Desktop support
Data Recovery
System enhancement
Printer troubleshooting
DNS and DHCP Management
Group Policy UO
TCP and IP and
Office 365 & Google Workspace
HTML CCS Java
WordPress GoDaddy SSL
Firewall Switches Router VPN DLP LDAP SSH
FTP FTPS
Access Point and Controller
Landing Page And Whitepaper Making
System Configuration
VPN Configuration
Asset Management
Remote Support Capabilities
User Training
Timeline
IT Support Specialist
Demand Media BPM LLP
2023.05 - Current
Senior System Administrator
Almoh Media India Pvt Ltd
2020.09 - 2023.05
Field Support Engineer
CTDI - Communications Test Design
2020.03 - 2020.08
Network Support Engineer
G K Network Technology Pvt Ltd
2017.07 - 2020.02
Bachelor of Science - Bachelor of Computer Applications (BCA)
Yashwantrao Chavan Maharashtra Open University
2014.03 - 2018.03
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