Mustafa Sardar Pendhari
Kolhapur
Summary
Obtain a challenging leadership position, applying creative problem-solving and lean management skills, with a growing company to achieve optimum utilization of its resources and maximum profits. Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
Bata India Limited
kolhapur
09.2024 - Current
- Managed daily operations to ensure the smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training, and mentoring new staff members.
- Completed point-of-sale opening and closing procedures.
- Led a team of four employees to a 25% increase in customer satisfaction scores.
- Developed and executed in-store strategies, driving a 15% year-over-year increase in sales.
- Reduced inventory shrinkage by 20% through effective loss prevention strategies.
- Achieved a 17% increase in women’s footwear sales, and a 22% increase in youth footwear sales through targeted promotions.
- Implemented a comprehensive staff training program to improve product knowledge and sales techniques.
Store Manager
Reliance retail limited
08.2019 - 09.2024
- Store operations, driving sales, and customer service, people management, process, SOP, and inventory management, reduction of shrinkage, and total loss. Monitor and control expenses through efficient store operations. Impart training to store staff and equip them with the skills to understand and fulfill consumer needs, and conduct on-the-job training for the respective team to ensure a timely flow of information to facilitate reviews, reporting, and initiation of action. To maintain hygiene, ensure the store and store vicinity are neat and clean at all times. Desired skill set: in-depth experience in back-end and front-end retail operations. Expertise in functions like merchandising, customer service, quality, inventory control, MIS, revenue generation, and promotional offers. Leadership skills, with the ability to drive performance through effective feedback. Jio Mart (online platform) is responsible for the operations metrics of the fulfillment. Roster management according to the changing demand. Fulfillment - inbound and outbound process: You would be responsible for owning and delivering a set of tasks and activities related to the inbound operations of an FC. You would be responsible for the inbound and outbound process of the material in fulfillment. Ensuring 100% fulfillment of order details, planning delivery for Day +2 orders. Handling online customer complaints, daily reconciliations of bulk and tables of tasks assigned, non-financial management of a team size equivalent to a single shift of the function assigned, ensuring adherence to SOPs for processes assigned, and ensuring delivery related to tasks/processes assigned.
Assistant Department manager
Future retail limited
09.2018 - 01.2019
- Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
- Increased customer satisfaction levels by addressing concerns promptly, and providing exceptional service.
- Ensure the department is fully stocked, clean, organized, and properly signed. Execute marketing plans, ad sets, and display strategies.
- Monitor inventory levels, rotate stock for freshness, reduce shrink/waste, and coordinate with suppliers.
- Hire, train, schedule, and motivate department associates to achieve performance goals.
- Analyze sales reports to meet or exceed gross profit targets.
- Enforce food safety, sanitation, and health regulations.
- Ensure that the store is properly stocked with products, and manage inventory levels to prevent shortages or overstocking.
- Analyzing sales data and implementing sales strategies to maximize revenue and profitability.
Cashier to team leader
Star Bazaar
06.2013 - 02.2017
- Handling perfectly plutus-plus machine & cash and admin, cash reconciliation, cash depositions, pos related issues, provide Customer service, debit / credit card double swiped issue, petty cash, Handle cashier team, edc machine, plutas plus machine, card payment, sodoxo and accor coupon deposition, represented Customer service desk other bank EDC machine, Cash deposition, Petty cash management, Maintain the all ledger cash related settlement etc.
- Trent hyper market ltd.
Education
B. A. - MASS COMMUNICATION
YCMOU
01.2013
Skills
- Customer service management
- Employee training
- Store merchandising
- Team development
- Retail inventory management
- Store operations
- Shift scheduling
- Operations management
- Cash management
- Store displays
- Inventory management
- Store opening and closing
- Loss prevention
- Sales strategies
- Time management
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge and belief. (Mustafa Sardar Pendhari)
Hobbies and Interests
- Reading Books
- Listening to Music
- Playing Cricket
- Volleyball
- Chess
Technical Skills
- System Application Production (SAP) analyzes sales data, customer behavior, and performance metrics across departments and stores. This provides actionable insights to make data-driven decisions on product assortment, pricing strategies, PO generation, GRN, stock transfer, commercial activities, petty cash management, and generates all types of reports like sales reports, stock aging reports, physical inventory reports, shrinkage reports, and losses dump reports, etc
- Point of Sale (POS) systems: operating cash registers, processing transactions, and handling various payment methods
- Inventory management: tracking stock levels, performing inventory counts, and using systems for real-time inventory checks
- Digital and payment technology: utilizing mobile payment processing, digital catalogs, and navigating omni-channel returns
- Data analysis and reporting: interpreting sales performance data, spreadsheets, and retail metrics
- Customer relationship management (CRM): using software to track customer history and loyalty programs
- Visual merchandising: designing store layouts and product displays to maximize sales
- Loss prevention and compliance: implementing security measures, understanding regulatory compliance, and following safety protocols
- Copa (I.T.I.) & MSCIT: basic knowledge of computer, fundamental, MS Excel, MS Office, MS Word, Access, PowerPoint
Timeline
Store Manager
Bata India Limited
09.2024 - Current
Store Manager
Reliance retail limited
08.2019 - 09.2024
Assistant Department manager
Future retail limited
09.2018 - 01.2019
Cashier to team leader
Star Bazaar
06.2013 - 02.2017
B. A. - MASS COMMUNICATION
YCMOU