Mustafa Ali
MDM|SCM|SAP MDG|Data Governance
Delhi
Summary
Results-driven and proactive professional having diverse experience in Supply Chain management, equipped with more than 12 years of hands-on experience in critical roles with Organizations like Capgemini & Tata Consultancy Services. Adept at engaging with cross-functional units and relevant stakeholders to oversee functional specifications to enhance operational practices.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Tata Consultancy Services
Noida
01.2018 - Current
- Owned Transition and Delivery of Order Management Services for leading US based Semiconductor Company (25+ associates across multiple locations)
- Responsible for meeting all SLA's & KPI's within prescribed time frame
- Managed internal and external client-facing relationships through transitional periods.
- Managed Delivery of Global Master Data Management services for a leading chemical manufacturing organization (Team size of 15+ across Gurgaon & Hyderabad location)
- Process standardization, Team building and creating Standard Operating Procedures and keeping all business stakeholders updated
- Perform Vendor master creation, extension, changes, Block & Unblock across multiple geographies
- Perform mass load changes through LSMW
- Data Extraction through SAP Tables to analyze issues/risks and perform Data harmonization and enrichment
- Handled various Quality, Productivity & Operational excellence initiatives
- Drive process improvements through RPA
- Vendor Master| Customer Master| Material Master| Reference Data| Data cleaning
Process Lead
Tata Consultancy Services
Gurgaon
05.2013 - 12.2017
- SME Contract Analyst for leading US based medical technology, services and solutions company
- Handled Contract pricing, Rebates, Pricing Disputes and SAP reconciliation
- Part of the team in centralization of Contracts pricing process for multiple Business Units
- Responsible for Lean Six Sigma initiatives: Poka-Yoke techniques
- Achieved Lead time reduction (5 days to 2 days) in handling customer pricing disputes
Process Associate
Capgemini
Gurgaon
08.2011 - 04.2013
- Responsible for timely Order processing, fulfillment, PO creation, delivery & tracking shipments
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Generated reports detailing findings and recommendations.
- Generated documentation and information required for customer shipments.
- Generated monthly performance reports to track and analyze shipping trends.
Assistant Merchandiser
Sharda Exports
Noida
10.2010 - 07.2011
- Worked with more than 30 Europe & Middle east carpet & home furnishing items buyer and established customer relationship
- Supervising production unit for order details for meeting shipping deadlines
- Tracking PO's, production, invoicing, shipment and following up for payment from customers
- Established strong vendor relationships to maintain and support business.
Education
MBA - International Business
Jamia Hamdard University
DelhiBBA - Foreign Trade
Jamia Millia Islamia
DelhiSkills
Procurement Operationsundefined
Certification
Tableau Desktop Certified Associate
Projects
SAP MDG implementation
Worked with developers and project managers and performed UAT in the implementation of SAP MDG
Client: DuPont
Result: Completed project within schedule with aim to bring Data Governance model and Data integrity
Timeline
Tableau Desktop Certified Associate
03-2023
Service Delivery Manager
Tata Consultancy Services
01.2018 - Current
Process Lead
Tata Consultancy Services
05.2013 - 12.2017
Process Associate
Capgemini
08.2011 - 04.2013
Assistant Merchandiser
Sharda Exports
10.2010 - 07.2011
MBA - International Business
Jamia Hamdard University
BBA - Foreign Trade
Jamia Millia Islamia
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