MUSTAFA H KAMAL

OptimHire is a cloud-based HR technology platform that offers end-to-end recruitment solutions to companies. OptimHire aims to simplify and automate the recruitment process, enabling organizations to save time and resources while finding the best candidates for their open positions.

Key Responsibilities and Achievements:

• Strategic Sales & Operations Leadership:
• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Oversaw both sales and operations, resulting in a 200% YoY revenue growth.
• Secured $3 Million in seed funding through pitching and negotiations.
• Managed a rapid scale-up of the company, growing the team from 6 to over 500 employees.
• Innovation & Cost Savings:
• Developed and implemented an innovative hiring model that resulted in an 80% cost-saving for clients.
• This model not only tripled the company's sales but also significantly enhanced immediate cash flow.
• Strategic Planning & Market Analysis:
• Conducted extensive strategic planning, coupled with market and competitive analysis to identify and tap into potential growth opportunities.
• Positioned the company to expand its market share in a competitive landscape.
• Data-Driven Decision Making:
• Utilized data analytics and business intelligence tools to assess sales performance, streamline operations, and forecast emerging trends.
• Team Management & Leadership:
• Managed and mentored a diverse team including managers, team leads, and sales professionals.
• Ensured the achievement of quarterly and annual sales targets and emphasized reducing operational costs.
• Client Relationship Management:
• Fostered and nurtured long-term relationships with clients, leading to a 97% retention rate.
• Regularly engaged with clients, ensuring high levels of satisfaction through outstanding service.
• Industry Expertise & Continuous Learning:
• Stayed abreast with the latest SAAS industry trends, technologies, and best practices.
• Promoted a company-wide culture that emphasized collaboration, innovation, and accountability.
• Sales Team Development & Training:
• Recruited, trained, and built high-performing sales teams focused on results.
• Leveraged expertise in the SAAS industry to identify growth opportunities, enhance customer experiences, and innovate operational processes.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Agile CRM is a leading sales, marketing and service CRM for small businesses. Complete with everything from web popups and email templates to telephony integration and advanced sales and marketing automation,

Key Responsibilities and Achievements:

• Revenue Growth & Customer Acquisition:
• Spearheaded a sales team, resulting in a 120% YoY growth in revenue.
• Formulated and executed strategies, achieving a 90% surge in customer numbers and maintaining a 95% retention rate.
• Strategic Collaboration:
• Partnered with cross-functional teams, aligning sales with company objectives and unlocking a 20% rise in cross-sell and upsell opportunities.
• Data-Driven Sales Leadership:
• Analyzed sales metrics to derive actionable insights, boosting sales productivity by 15%.
• Managed a sales pipeline with a 95% accuracy rate in revenue forecasting.
• Market & Competitive Intelligence:
• Stayed abreast of market trends and competitor dynamics, ensuring Agile CRM's leading position in the market.
• Customer Relationship Excellence:
• Fostered deep customer relationships, consistently surpassing their needs and expectations as a trusted advisor.
• Team Development & Training:
• Initiated and led training initiatives, enhancing sales team skills and driving a 25% uptick in sales effectiveness.

Leveraged expertise in sales leadership, team coaching, CRM, and data analytics to propel revenue growth and surpass customer expectations for Agile CRM's SAAS platform

• Developed sales strategy based on research of consumer buying trends and market conditions.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
• Directed sales support staff in administrative tasks to help sales reps close deals.

Key Responsibilities and Achievements:

• Sales & Technical Team Leadership:
• Directed sales and tech teams, emphasizing coaching and professional growth. Ensured members consistently exceeded sales targets.
• Customer Experience Enhancement:
• Collaborated with cross-functional teams to address daily challenges and customer concerns, achieving a 20% decline in customer churn and elevating CSAT/NPS scores by 15%.
• Training & Upselling:
• Spearheaded regular training initiatives for support agents across various tiers, driving a 10% boost in upsell opportunity
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Key Responsibilities and Achievements:

• Oversaw performance levels of associates specifically dedicated to the YouTube project under Google's umbrella while being stationed at Google's site.
• Managed both Email and Voice Support operations exclusively for YouTube, representing Google's esteemed brand.
• Prioritized transparent communication: Regularly submitted comprehensive performance reports and actionable operational plans to both Google and Genpact leadership.
• Acted as a pivotal liaison with Google: Coordinated intensively during major incidents and consistently participated in daily and weekly review sessions, showcasing adeptness in conflict resolution and task prioritization.
• Championed quality standards and SLA compliance: Led consistent performance reviews, spearheaded recruitment for the project, and achieved all annual performance appraisal objectives.Successfully transitioned the setting up processes and stabilized performance levels at upcoming sites of Sitel Chennai

• Managed a team of 25 customer service representatives, handling billing queries for handsets, data cards, and network.
• Developed and implemented weekly and monthly action plans to improve the performance of the team, including outliers.
• Achieved exceptional metrics in Service Level Agreements, resulting in enhanced revenues and enviable retention rates.

Growth Path:

Mar’06- Oct’06 Tech Support Associate

Oct’06 –Apr’07 SME

Apr’07 -Sep’08 Team Lead

Highlight:

● Successfully transitioned the setting up processes and stabilized performance levels at upcoming sites of Sitel Chennai