AMEER HAMZA
Dubai
Summary
Accomplished Customer Service Coordinator with a proven track record at Ezhire Car Rental, recognized for enhancing customer satisfaction and fostering strong relationships. Specializes in roadside and call center support, employing effective communication and problem-solving skills. Achieved significant improvements in service standards, leading to increased customer engagement and repeat business. Career goals include further enhancing client relations in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Customer Service
Quick Driver Rent A Car
Dubai
10.2023 - Current
- Consistently exceeded customer expectations through attentive service and proactive problem-solving.
- Enhanced customer service scores by implementing [specific action or strategy].
- Ensured customer satisfaction by delivering personalised and efficient service at every interaction.
- Delivered exceptional guest satisfaction through superior customer care and attention to detail.
- Cultivated repeat business by consistently providing outstanding customer service.
- Maintained high service standards, consistently surpassing customer expectations.
- Provided top-tier support, leading to improved customer satisfaction and loyalty.
- Addressed customer concerns effectively, ensuring quick resolutions and fostering positive relationships.
- Guaranteed high-level satisfaction with each customer interaction, fostering trust and loyalty.
- Maintained a friendly and approachable demeanor throughout the leaflet distribution process, ensuring a positive experience.
- Ensured positive customer experiences through clear, friendly communication and prompt assistance.
Relationship Manager
United Bank Limited
Kohat
10.2022 - 10.2023
- Ensured customers received the best product recommendations.
- Understood customer requirements through effective engagement.
- Ensured thorough understanding of current policies, products, loans, and benefits for accurate customer interactions.
- Led demonstrations and instructed on proper application methods.
- Established and fostered long-term client relationships.
- Assessed financial goals, needs, and preferences.
- Developed satisfaction surveys for customer feedback.
- Advised clients on various financial products and services, covering savings, investments, loans, and insurance.
Customer Service Coordinator
Ezhire Car Rental
Karachi
11.2020 - 09.2022
- Handled customer service and sales activities for international companies in UAE, Bahrain, Kuwait, Qatar, Oman and Pakistan for 2 years.
- Managed queries, calls, faxes and emails efficiently.
- Producing and delivering everyday progress reports to line manager.
- Track and log fleet data.
- Established robust coordination with fleet collaborators.
- Organized meetings, sessions, and interviews with fleet partners.
- Gained extensive knowledge in customer service and sales across multiple countries including UAE, Bahrain, Kuwait, Qatar, Oman and Pakistan.
Education
Bachelor of Business Administration - Marketing
Kohat University Of Science and Techonology
Kohat, Pakistan08.2022
DIT - IT
Kohat College of Commerce
Kohat, Pakistan09.2016
Skills
- Roadside customer service
- Call center customer service
- Customer service background
- Customer service experience
- Payroll customer service
- Customer service improvement
Personal Information
Date of Birth: 05/18/99
Professionalsummary - Careerobjective
As a passionate and results-driven marketing professional, my career objective is to contribute my creative marketing strategies, data-driven insights, and digital marketing expertise to a forward-thinking company. I aim to drive brand visibility, engage target audiences, and enhance business growth through innovative marketing campaigns.
Languages
Urdu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Customer Service
Quick Driver Rent A Car
10.2023 - Current
Relationship Manager
United Bank Limited
10.2022 - 10.2023
Customer Service Coordinator
Ezhire Car Rental
11.2020 - 09.2022
Bachelor of Business Administration - Marketing
Kohat University Of Science and Techonology
DIT - IT
Kohat College of Commerce
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