MUTHALI

* Overseeing food production, quality and services at catering units

* Ensuring company policies and hospitality practices are followed

* Making sure there are enough people and materials for catering units

* Resolving issues and managing complaints

* Teaching staff how to properly maintain equipment and devices

* Collecting feedback, analyzing it and making corrections

* Ensuring compliance with applicable regulations

IN RESTUARANT

* Conduct daily briefings ensuring two-way communication, training and policy information

* Check mise-en-scène and mise-en-place done by the team

* Develop innovative ways to create sales of the restaurant by up-selling menu items, food promotion merchandising, etc.

* Meet and greet guests and develop a personal guest database to ensure continued patronage.

* Schedule staff rotations and duties and organize extra hands when required

* Ensure the safety and hygiene of the restaurant.

IN BANQUET

* shift to ensure banquet rooms are set as per the customer’s request.

* Read and execute specifications listed on the Banquet Event Orders.

* Be in communication with the Banquet Captain regarding any functional needs.

* Make required adjustments as needed and relay that information to the appropriate personnel.

* Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, and refilling glasses.

* Good knowledge of the rules of Banquet Beverage Control and service.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Participated in workshops and presentations related to projects to gain knowledge.
• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.