Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Muthappa CS

Muthappa CS

Bangalore

Summary

Dynamic Senior Analyst with a proven track record at Accenture, excelling in performance management and stakeholder engagement. Adept at driving process improvements and implementing automation, I effectively lead teams to resolve complex issues, ensuring high-quality project deliverables. Recognized for my leadership skills and ability to adapt in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Software/Application/Cloud Tech Support Sr Analyst

Accenture
Benguluru
08.2024 - Current
  • Maintain expiring KBs, and update Knowledge articles based on client requirements.
  • Worked closely with clients to analyze IT system requirements, clients' information technology needs, and their resources to plan and fulfill clients' expectations.
  • In- depth knowledge of performance metrics. Create daily and monthly performance reports.
  • Effective handling of P2 and P3 network outages.
  • Profound ability to work in a team environment or independently.
  • Proven ability to handle work pressure.
  • Driving business metrics as per the service level agreements, and achieving them as per the contract.
  • Creating scorecard for the team on monthly, weekly basis and publishing it.
  • Creating and presenting daily, weekly, and monthly decks to the client.
  • Working with clients for process improvement and implementing automation.
  • Analyzing the monthly key performance indicators (KPI) and driving them.
  • Analyzing data for continuous improvement and building value for clients with automation ideas.
  • Lead the workforce in problem identification and troubleshooting.
  • Troubleshooting client installation and software distribution issues.
  • Effective queue and ticket management: share and document ideas, solutions, improvements, and process efficiencies within the team.
  • Share and document ideas, solutions, improvements, and process efficiencies within the team.

Senior Analyst-Program/Project Management

Accenture Solutions Private Ltd
01.2022 - 07.2024
  • Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment.
  • Pro actively monitor, manage and report on execution of deliverables.
  • Manage the project from scoping and requirements through deployment for an end-to-end project or specific area of a project(e.g. build or test).
  • Ensure resolution of cross segment/team project issues, risks, and/or conflicts and clearly understand stakeholders problem resolution.
  • Take responsibility for end-to-end solution and timely delivery of high quality project deliverables through effective team communications and focus on quality including but not limited to all change request.
  • Completed CAPM Certification on 24th July 2023.

Senior Specialist-Provider Reimbursement(AR Medical Billing)

Logix Health Solutions Pvt.Ltd.
01.2018 - 01.2022
  • Handle telephone calls/email (inbound) and Adhere to the organizational ethics and values.
  • Adapt to changes in work as per business requirements and Ability to multitask and Achieve KRA and SLA.
  • Handle Escalations, Floor Support.

Senior Customer Support Officer(Banking Process)

Mphasis
12.2010 - 10.2017
  • Attend retail customer inbound calls.
  • Identify the emotions of the customer and acknowledge accordingly and Use HEAT methodology to resolve customer problems.
  • Adhering to Banking Compliance regulations and Make need-based recommendations for banking convenient and smarter.

Education

S.S.L.C -

Mother Theresa English Medium High School

P.U.C -

Institute Of Basic And Vocational Education

B.Com -

Mangalore Institute Of Technological Science

Skills

  • Leadership skills
  • Quick Learner
  • Performance Management
  • Interactive and Collaborative
  • Escalation Handling
  • Stakeholder Management
  • Knowledge management
  • Process improvement
  • Ticket management
  • Automation implementation

Languages

  • Kannada
  • English
  • Hindi
  • Coorgi

Personal Information

  • Date of Birth: 02/03/89
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Software/Application/Cloud Tech Support Sr Analyst

Accenture
08.2024 - Current

Senior Analyst-Program/Project Management

Accenture Solutions Private Ltd
01.2022 - 07.2024

Senior Specialist-Provider Reimbursement(AR Medical Billing)

Logix Health Solutions Pvt.Ltd.
01.2018 - 01.2022

Senior Customer Support Officer(Banking Process)

Mphasis
12.2010 - 10.2017

S.S.L.C -

Mother Theresa English Medium High School

P.U.C -

Institute Of Basic And Vocational Education

B.Com -

Mangalore Institute Of Technological Science

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Muthappa CS