Muthiah D
S/o S.Dharmalingam, 6/11, Vellalar Street, N.Kovilpatty, Natham TK, Dindigul
Summary
An experienced and well maintained professional having ample amount of knowledge in banking sector and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favour of the company.
Overview
8
8
years of professional experience
Work History
Officer - Branch Operations
DBS Bank India Limited
11.2020 - Current
- Managing branch operations and customer service
- Responsible to deal with investments and new accounts everyday
- Responsible for directing the use of digital banking transactions hence increasing the client services at higher rates
- Managed branch operations and day to day activities like handling of vault operations
- Monitoring and reconciling all the GL and Payable accounts on daily basis and verifying all the transaction entries
- Ensuring customer satisfaction by providing superior service delivery & achieving service quality norms
- Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers
- Providing an update to Branch Manager and Handle requests which are in escalation and submission of updates on items in escalation
- Responsible for dealing with Bank’s Internal & External auditors & inspectors thereby complying with statutory norms & Bank’s laid down policies
- Responsible for keeping complete and accurate records of financial institution’s transactions on daily basis
- My total commitment to assignment has ensured smooth functioning of branch operations
- My present work plays a major role in the handling branch banking operation which has been provided service quality department as per RBI nodes.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Assistant Manager - Branch Operations
Lakshmi Vilas Bank
08.2017 - 11.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security to protect employees, customers and property.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Assistant Professor
V.S.B. Engineering College
Karur
06.2012 - 08.2014
- Guided and involved in web developing projects.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Supported weekly Area of study lab sessions, contributing to student engagement, comprehension and learning objectives.
- Mentored students and communicated internship and employment opportunities.
- Created materials and exercises to illustrate application of course concepts.
- Applied innovative teaching methods to encourage student learning objectives.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
Education
M.E., - VLSI Design
Kings College of Engineering, Anna University
06.2012
B.E., - Electronics and Communication Engineering
Dhanalakshmi Srinivasan Engineering College, Anna University
Perambalur05.2009
HSC -
Landis Matric. Hr. Sec School
Natham05.2005
Skills
- Computer Skills
- Branch Connect
- LEAPS
- Oracle Flexcube
- Knowledge with Microsoft office kit – MS Excel, MS Word and Power Point
- Good analytical and planning skills
- Excellent problem solving analysis
- Excellent judgment according to the situation
- Customer Relationship Management
- Operations Management
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Officer - Branch Operations
DBS Bank India Limited
11.2020 - Current
Assistant Manager - Branch Operations
Lakshmi Vilas Bank
08.2017 - 11.2020
Assistant Professor
V.S.B. Engineering College
06.2012 - 08.2014
M.E., - VLSI Design
Kings College of Engineering, Anna University
B.E., - Electronics and Communication Engineering
Dhanalakshmi Srinivasan Engineering College, Anna University
HSC -
Landis Matric. Hr. Sec School
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