Muthu M

Responsibilities of equipment control tracking and inventory process:

• I have been working with Volta Container Line, Sea Lead, we freight and we handle for 10 locations (Chennai, Vizag, Cochin, Tuticorin, Bangladesh, Maldives, Colombo, Bandar Abbas, and Jebel Ali and Poland and the agency provides a daily inventory stock report on a daily basis. Once I get the report from the agency, I will check our system (global inventory site).
• If the agency misses the container movement update (Export - Import), SOC, ON Hire - OFF Hire, or sublease movement, I will inform the agent or update it on my behalf.
• All terminal departure reports and arrival reports complete the movement update within 24 hours of vessel sailing and berthing.
• Daily maintaining the container stock report (20ST, 40 HC, and reefer) on a daily basis in our data sheet.
• Every week, I have to send the stock count and aging idling containers to headquarters.
• Daily, follow up on the agency's activity, and if there is any escalation, I will audit the root cause and resolve the issue shortly.
• If the container is damaged, I will follow up with the MNR team regarding the estimated cost and the container approval status, which is discussed on a weekly basis.
• If the agent does not follow the FIFO basis for container release, I will ask for the reason and monitor it on a weekly basis.
• Once getting the empty storage report (depot, port, and LOLO charges), I will check with our system file to see if everything is okay. I will send it to the headquarters (Dubai) team.
• End-to-end responsibility for processes, verifying and auditing invoices, payments, refund adjustments, and tariff rate discrepancies.
• Additionally, I have handling for vessel schedule creation, ATA, ATD, ETA, and ETD amendment based on work order (WO) creation (Empty Booking and Repo) according to the agency requirement.
• I have achieved and followed the complete work before the deadline, maintaining a high level of accuracy.

Responsibilities for sea export documentation:

• Once the rate request is approved by the pricing team, we send the SRR creation from our end. We then create the SRR (Special Rate Request) based on the agent's agency requirements, and after that, we create the booking request from our end.
• Once the booking is created, we will release the CRO (Container Release Order) from our end, and then the customer will pick up the container at the depot.
• After that, we create the BL draft based on the SI file. Once the BL is created, it is sent to the agent. If the agency or shipper approves the BL draft, we will start the BL preparation from our end. If not approved, an RFI is sent to the agent asking for further details based on the requirements.
• We monitor the cargo movement through various stages until the completion of the shipment process.
• The BL should be confirmed 24 hours before sailing.
• After sailing, we should close the manifest.
• I have collected amendment charges for vessels that have sailed.
• Additionally, I handle FCR (Forwarding Cargo Receipt) receipts, supervise the process, and issue surrender BL.
• Coordinated with freight forwarders, shippers, suppliers and customers on shipping schedules and delivery dates.
• Worked with cross-functional teams to achieve goals.

• Responsibilities of customer care (process -DDSM) We created/generated the DDSM Invoices soft original pdf invoices for export and import bookings/BLs for the handling countries through CMA CGM application and send it to customer email address
• Basic check point is for all countries is container moves, container quantity, container type and size, haulage type, port (point code), start/stop moves, amount, tariff rate, free days, total chargeable days, charge type, payer code and customer exceptional sheets
• If anything, mismatched or wrong then raise RFI to concern team for solution
• Handling WFM role in my team, allocating the reports, based on team volume
• End to end responsibility of Processes, verifies & audit invoices, payment, refund adjustment & tariff rate discrepancy
• Responsibilities of operation support (Equipment Process - Container Movement tracking) container tracking and updating the moves given by depot or terminal request
• The management of all container logistics matter
• Clear EDI errors & Manual volume (E.g Load & Discharge list, Transshipment)
• Closely monitoring all deliveries for materials from shipper to Consignee
• Following up with missing container from the last known location and report to the support Team
• Preparing Daily, Weekly and Monthly Report for Total Volume Received to us and reporting to agency and managing records of equipment, and related manuals
• Coordinating with the customers and Agency for booking related issues
• Additionally handed in Ho process like container tare weight update, right door information to check & update
• To check and Max gross weight into the system
• Maintaining TAT & accuracy with the aggregate of agency
• Manage to handle the team planning and activities in absence of supervisor

• Provided accurate information on products and services to customers.
• Created weekly, monthly, quarterly reports utilizing Excel spreadsheets.