Muthu Mani

Over 3.4 years of experience in L2 Application Support within the Banking/Finance domain, focusing on issue analysis, troubleshooting, and resolution of production incidents.

Proficient in incident management, root cause analysis (RCA), and providing timely resolutions to minimize business impact while ensuring system uptime within defined SLAs.

Strong hands-on experience with RDBMS and advanced PL/SQL programming, including DML/DDL operations, Stored Procedures, Functions, Views, Triggers, Cursors, and complex SQL query optimization.

Collaborate closely with development teams to provide detailed issue analysis and implement fix recommendations.

Responsible for designing and maintaining PL/SQL code modules, including Procedures, Triggers, and Scripts for critical business processes.

Ensure successful transition of changes into production environments, adhering to change management best practices.

Provide functional and technical support to business users during routine operations and for ad-hoc requirements.

Actively involved in monitoring, analyzing, and resolving production issues, while maintaining clear communication with business stakeholders.

Proven ability to work under pressure, resolve high-priority incidents quickly, and deliver results in a fast-paced production environment.