Muthu Manickam, CSCP

• Conceptualized and release complete warehouse management, inbound for enhancing stock visibility- fulfilment rate increased from 70% to ~ 90% in a span of 4 months
• Released the MVP of Fulfilment microservice for OMS, increasing the fulfilment areas for Retail and Marketplace sellers to cover complete Egypt region – improved GMV contribution of top sellers by 20%
• Conceptualized low code solution to support and run POC for ‘First mile by Capiter’ operational model and later developed the complete tech solution for Dispatch, Loading, Inbound and Labelling solution leading to high accuracy in stock tracing and finance reconciliation, thereby supporting the marketplace to onboard back the churned
marketplace sellers as well as new sellers - expansion plan of 300% in one quarter
• Released a complex ‘Reattempt’ feature to allow Capiter to reattempt same order multiple times based on multiple parameters to increase customer retention along with reduced potential GMV loss
• Conceptualized multiple operational model ‘Fulfilled by Capiter’ and ‘Distribution as a service with Kellogg’s, to support the POC with low code solutions, ensuring the scope of tech development is clear for later developments
while not losing the potential business opportunity
• Released multiple Inventory MVP features example location movements, external transfer, bulk stock adjustments thereby increasing stock visibility and traceability to enhance OTIF and customer satisfaction leading to growth in MoM NPS score

• Led platform strategy and roadmap for end to end fulfillment and delivery for Ekart SCM Planning
• Managed customer promise and delivery reliability for 5M shipments/week across 50+ fulfilment centers
• Collaborated with Logistics, Operations, UX, Analytics on requirements for 80% of Flipkart order deliveries
• Resolved information asymmetry in customer delivery by integrating data between 5 cross functional products

• Managed the high-end brand portfolio for a universe of 200 plus accounts with consistent client meetings, collaborations with the channel partners, events, and contracts, developing a deep understanding of user pain-points and motivations while making business decisions
• Led a diverse team to increase revenue and create brand awareness through product sampling, brand events and consumer
  activations for premium portfolio and outbound sales; oversaw budget of USD 130K generating a revenue of USD 2.5M
• Improved availability of domestic portfolio from 80% to 90% and high-end portfolio from 50% to 75% in FY 2017-18 through
  the development of superior quality client contact and nurture strategy
• Responsible for P&L management and Route to Market Strategy to drive profitability

• Long term and Short term Demand Planning, Inventory Planning and
  Distribution

• Responsible for Flow Optimization thru TOC Implementation