Muthu T
System Administrator
Chennai
Summary
Skilled (IT Tech Lead] with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Team Management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Assistant Manager (Awarded as Best Employee Twice)
Allzone Managment Solution PVT Ltd
Chennai
10.2011 - Current
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Retained existing clients and developed 10 new accounts by extending high quality and efficient support service.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Resolved problems, improved operations and provided exceptional service.
Senior Network Engineer
Agarwal Eye Hospital
Chennai
12.2009 - 08.2011
- Designed detailed budget for engineering equipment and projects.
- Designed project specifications and blueprints for structures.
- Implemented Centralized software into daily procedures of general projects.
- Responded to technical concerns quickly and effectively devised solutions.
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
System Administrator
ICT Private Limited
Chennai
11.2008 - 07.2009
- Maintained thorough understanding of local area and wide area networking and components.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Managed security operations for 20 computers in network, related systems and maintenance protocols.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajarajeshwari Engg COllege
Chennai 05.2005 - 05.2008
Diploma in Electronics And Communication - Electrical, Electronics And Communications Engineering
Veltech Polytechnic
Chennai 06.2003 - 04.2005
Skills
Staff education and training
Technical issues analysis
TCP/IP
Data recovery
Application support
Desktop support
Customer service expert
Technical documents comprehension
Decision-Making
Analytical and Critical Thinking
Flexible and Adaptable
Interpersonal Communication
Dependable and Responsible
Training and Development
Teamwork and Collaboration
Organization and Time Management
Certification
Certified Ethical Hacker
Timeline
Certified Ethical Hacker
09-2014
Assistant Manager (Awarded as Best Employee Twice)
Allzone Managment Solution PVT Ltd
10.2011 - Current
Senior Network Engineer
Agarwal Eye Hospital
12.2009 - 08.2011
System Administrator
ICT Private Limited
11.2008 - 07.2009
MCSA
09-2008
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Rajarajeshwari Engg COllege
05.2005 - 05.2008
Diploma in Electronics And Communication - Electrical, Electronics And Communications Engineering
Veltech Polytechnic
06.2003 - 04.2005