Hi, I’m
Muthu Kumar M S
Technical Account Manager
Bangalore,KA
Summary
Dynamic Key Account Manager with over 6+ years of experience driving substantial revenue growth in Edge AI and IoT sectors across PAN India and the ANZ region.
Expertise in requirement analysis and compliance creation facilitates the delivery of tailored solutions, while a customer-centric approach ensures exceptional client satisfaction. Proficient in navigating complex B2B environments, leveraging strong analytical and problem-solving skills to penetrate markets, and secure high-value accounts.
A proven track record of successful project execution underscores a commitment to excellence and innovation in the technology sector.
Key Points to Highlight:
1) Technical Expertise: I possess a unique blend of technical knowledge and sales acumen, allowing me to effectively communicate complex product features, benefits, and solutions to potential customers.
2) Sales Achievements: Throughout my career, I have consistently met and exceeded sales targets. I am adept at identifying potential clients, building strong relationships, and closing deals. Received the most prestigious award for Medium Business Australia FY24 Top Activation ISR from AU MB Director, James Arnold, for achieving the highest SPMs percentage of 169% as the last four-quarter average, and recognized with an invitation to join the APJ & GC President’s Club FY24. Currently exceeded more than 110% in FY25 with recognition.
3) Customer-Centric Approach: I am passionate about delivering exceptional customer experiences. I can explain complex information in a simple, concise manner, ensuring client satisfaction and loyalty.
Overview
6
years of professional experience
3
Achievements
Work History
Dell TechnologiesBangalore
Account Manager at International Sales (ANZ)
01.2022 - Current
Job overview
- Experienced in design structure judgment in all phases of client and infrastructure-based products, with specialization in requirement analysis, case study evaluation, and compliance creation.
- Engaged effectively in B2B business models, computing for the infrastructure side of the workforce.
- Provided personalized customer service that resulted in an 80% increase in customer satisfaction ratings.
- Involved in Data Migration for APEX and renewals, engaged with Software sales as a combined solution.
- Technically compute towards product sectors - Enterprise (ISG) and Client Solution Groups (CSG) with up-sell in End Point Security SW, Commercial, and WIN.
- Successful project deployments in the AU end market that have a global presence.
- Engaged effectively in market penetration and addressed the clients who are low in cloud storage space and extension paths.
- Involved in end-to-end development and execution of projects with partners, customer SMEs, business analysts, and architects on securing Outlook.
- Consistently achieved top ranking in revenue and profit growth.
- Possesses excellent analytical, problem-solving, communication, and leadership skills.
- Leveraged strategic planning to penetrate key accounts that are existing cloud environment users.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
ADVANTECH CO, LTDBangalore
Key Account Executive
01.2019 - 01.2022
Job overview
- Well-experienced in phases of embedded and industrial IoT product sectors.
- Evaluating the customer application architecture and creating specific compliance with design structure judgment, combined with software sales (WISE-PaaS, WIN).
- Has experience in working with stringent deadlines in project delivery. Indian Metro Rail Digital Signage: Providing a suitable embedded solution structure to remotely monitor digital signage.
- Working exposure to source and target selection between end-field devices and gateways with LoRa WAN technology. Working individually on new spec-in projections.
- Improved account management by predicting potential competitive threats, and outlining proactive solutions.
- Consistently achieved top ranking in revenue and profit growth. Leveraged strategic planning to penetrate key accounts.
- Handled sales worth over $150K for the Indian metro rail company, and increased revenue by 50% in the next consecutive quarter.
- Acquired and applied Industry 4.0 and AI knowledge to create an effective dialogue with customers.
- Selected the correct products based on customer needs, product specifications, and applicable regulations/certifications (BIS).
Education
Kongu Engineering CollegeErode
Bachelor of Engineering from B.E Mechatronics
04-2019
Skills
- Customer Account Management
- Year-over-Year revenue growth to quota achievement
- Technical Sales
- Design Structure Matrix prediction
- Strategic Management
- Adaptability
- Closure
- Customer Demand Planning
- Application architecture
- Platform as a Service (PaaS)
- Timely delivery of Projects
- Forecasting skills
- Self Motivation
- Infrastructure Management
- Communication
- B2B
- Consultative Selling
- Requirement Analysis
- Analytical thinking
- Leadership
- International Sales
- Project Management
- Microsoft Office
- Salesforce Knowledge of Engineering
- Success Driven Person
- Client relations
Languages
Tamil
First Language
English
Proficient (C2)
C2
Kannada
Intermediate (B1)
B1
Certification
- BEC - 2017
Accomplishments
- APJ & GC President's Club FY24 Winner
- Outstanding performer for the previous four quarters' target achievement under Medium Business Australia for FY24 and FY25
- Medium Business Australia FY24 Top Activation ISR
- Best Inside Sales Account Manager for Q1/Q4 FY24
Timeline
Account Manager at International Sales (ANZ)
Dell Technologies
01.2022 - Current
Key Account Executive
ADVANTECH CO, LTD
01.2019 - 01.2022
Kongu Engineering College
Bachelor of Engineering from B.E Mechatronics
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