MUTHUKUMAR S
Summary
Organized and dependable candidate successful at managing multiple priorities with 14+ years into B2B and B2C sales with handful of experience in driving Bigger Sales, Marketing & Multi-functional teams to drive towards Organizational Goals and also Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Zonal Sales Head
Blackbuck (Zinka Logistics Solutions Private Ltd
11.2023 - Current
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Complete Ownership of Sales and Operations in the given region (Tamil Nadu, Kerala, Andhra Pradesh, Telangana, Karnataka, Goa, Orissa, Jharkhand, Chhattisgarh).
- Business target Achievement - Analyze region wise performance & market share & set the target % to be achieved. Drive key business metrics achievement through the team.
- Customer Life cycle Management - Drive customer Acquisition (Medium: Direct, Channel Partner) on boarding and service delivery in the zone.
- Product/Service Offerings - Fastags, GPS Devices, Fuel Cards, Vehicle Finance, Vehicle Insurance and Load Management for commercial vehicles.
- Market Research - Map market potential for existing and upcoming service offering, drive marketing activities to strengthen the brand and increase market penetration.
- Stakeholder Management - Collaborated with cross-functional teams to develop innovative products and services tailored to the needs of the regional market.
- Relationship Management -Maintain good rapport with customers, handle seamless issue resolution to enhance customer experience and drive market adoption in the zone.
- Team Management - Led a high-performing sales team - increased from 80 Field executives to 250+ providing coaching and mentoring to achieve ambitious targets and periodically review the performance of the team.
Center Business Head
BYJUS (Think & Learn Private Limited)
05.2022 - 11.2023
- Complete Ownership of Sales, Marketing, Operations and Customer/Student Experience for the given center.
- To ensure recruitment, training, set action and targets, appraise and mange performance, development, coaching and general support of all team members to ensure targets are met.
- To handle branch operations all other departments like Sales, Marketing, Service, Academics and Support, also handle student – parent issues or concerns and give solutions and retain them.
- Escalation Handling mechanism along with Renewal and Referral drive.
- Driven multiple projects along with Central team to drive Non-performing centers PAN India.
- To make proper utilization of reports and its effective analysis for strategic thinking and execution.
- As an Area Business Head, responsible for overall development, performance, enrollments and maintenance of Center’s activities to obtain the maximum efficiency, quality, service and profitability for the Center.
Growth Manager
Wheels Eye Technology Private Limited
06.2021 - 05.2022
- Manage the entire Sales, Operations and Business expansion in the Tamilnadu & Kerala
- Develop and execute strategic plan to achieve sales targets and to expand the company’s customer base
- Build the relationships with the existing merchants to create opportunities for Cross- selling products like GPS Installations, Fastags, Fuel Cards, Load management, etc.,
- Aggressively penetrate the business in new cities and markets and constantly work towards the grow of existing markets.
- Responsible for Mass Hiring and Retaining the sales team and other support functions.
- Engage with clients and the team to have continuous feedback and drive the product growth accordingly.
- Responsible for keeping an eye on the competitions activity and assisting in Sales and Growth strategy for the zone.
Zonal Head
BHARATPE (Resilient Innovations Private Limited)
04.2019 - 06.2021
- Overall Sales & Operations management for Rest Of TN Region.
- Drive a team of 300+ Sales Executives towards new Merchant Onboarding & Retention.
- Build the relationships with the existing merchants to create opportunities for Cross- selling products like Swipe, Merchant Loans, Investment Accounts, etc
- Manage the Operations & MIS Team for timely reports and data management.
- Responsible for Mass Hiring and Retaining the sales team and other support functions.
- Maintaining and managing the App Access control, Dashboards and other Sales CRMs.
- Rich experience in research, understanding & creating new market penetration.
- Complete Escalation & Grievances handling.
City Head
PAYTM (One97 Communications Private Limited)
06.2016 - 04.2019
- Driving a team of Team leaders and 100+ Field sales executives in the given region.
- Responsible for entire P&L account, Market growth, Transaction growth and improving key market areas.
- Recruiting & managing the team of sales and operations.
- Driving the team on Merchant On-boarding for online to offline thru QR code payments offered by Paytm.
- To improve to the usage of the merchants by continuously educating them with offers, training and re-branding activities.
- Tracking competitions movement in the market as a proactive measure so as to retain the existing merchant base and constantly improve on the new base.
- To manage operations and reports for better efficiency in the performance of the team.
- To conduct weekly and monthly reviews to measure the performances of the team.
Major Account Manager
Monster.com India (P) Ltd
06.2014 - 05.2016
- Driving entire retention accounts for the branch.
- Identify & analyze the clients requirements & propose customized solutions for recruitment / branding needs.
- Mapping the requirements of the clients and providing them the best solution to meet their recruitment / branding needs effectively.
- Focusing on existing accounts with a client centric retention strategy.
- Customization of the training modules for the existing clients by maintaining good relationship.
- Manage complex sales situations & acquire clients based on "value based selling".
- Closely monitoring of competitor activities and assisting in planning counter strategies.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
- Achieving sales objectives, revenues by selling varied offering includes branding options.
Sr.Executive - Business Development
Pay Asia Management Pvt Ltd
06.2010 - 05.2014
- Creating new business opportunities by driving leads.
- Meeting the Finance Head, CFO’s CHRO’s and discuss on HR Services which includes Payroll Outsource, Contract Staffing & Permanent Recruitment Solutions.
- Presenting Demo on Payroll Outsourcing Portal
- Brief Session on Contract Staffing and Permanent recruitment Solutions with its benefits.
- Negotiating with the terms & conditions and client On-board.
- Agreement preparation & Signing formalities.
- Maintaining good relationship with the clients to ensure retention.
- Ability to understand complex sales situations.
- Sense of responsibility and a smart worker
- Good managerial skills & interest to work in groups
Education
Executive Programme in DIGITAL MARKETING -
Indian Institute of Management
Jammu04.2022
MBA - Marketing & Human Resource
D.J Academy For Managerial Excellence
Coimbatore04.2010
P.G.D.E - Entrepreneurship Development
D.J Academy For Managerial Excellence
Coimbatore04.2010
Bachelor of Science - Computer Science
V.L.B Janakiammal College Of Arts & Science
Coimbatore04.2008
CIMA – Certified International Management Analyst -
Business Corporate Standards And Services Pvt. Ltd
Coimbatore04.2010
Skills
- Head Start Product Launch Expertise
- Bigger Team Management
- People & Data Oriented
- B2B & B2C Expertise
- CRM Software Proficiency
- Multi Function & Department Managerial Skill
- Sales, Marketing & Operations
Timeline
Zonal Sales Head
Blackbuck (Zinka Logistics Solutions Private Ltd
11.2023 - Current
Center Business Head
BYJUS (Think & Learn Private Limited)
05.2022 - 11.2023
Growth Manager
Wheels Eye Technology Private Limited
06.2021 - 05.2022
Zonal Head
BHARATPE (Resilient Innovations Private Limited)
04.2019 - 06.2021
City Head
PAYTM (One97 Communications Private Limited)
06.2016 - 04.2019
Major Account Manager
Monster.com India (P) Ltd
06.2014 - 05.2016
Sr.Executive - Business Development
Pay Asia Management Pvt Ltd
06.2010 - 05.2014
Executive Programme in DIGITAL MARKETING -
Indian Institute of Management
MBA - Marketing & Human Resource
D.J Academy For Managerial Excellence
P.G.D.E - Entrepreneurship Development
D.J Academy For Managerial Excellence
Bachelor of Science - Computer Science
V.L.B Janakiammal College Of Arts & Science
CIMA – Certified International Management Analyst -
Business Corporate Standards And Services Pvt. Ltd
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