MuthuKumar Sethu Ramalingam

• Directed and supervised team of 8 engaged in Payment related activities
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with clients/stakeholders/onshore through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.

Served as Acting Team Lead, overseeing an 11-member team with responsibilities including:

- Managing client escalations and fostering strong business relationships.

- Collaborating closely with AR & GL teams.

- Consistently achieving top ratings in the project for the last 2 fiscal years.

- Excelling in AP ME activities, accrual postings, and query resolution.

- Handling VMD creation, updates, and submission of monthly, half-yearly, and annual VMD review reports.

- Addressing payment-related queries effectively.

Worked in Manual Payment Processing Team (Banking Duty):

• Executed electronic wire payments to vendors upon request.

• Managed payment-related inquiries via Help Desk.

• Investigated and re-issued rejected payments.

• Interacted with suppliers, clients, and counterparts.

• Verified and updated supplier bank details as needed.

• Processed cancellation and re-issuance of cheque and BACS payments.

Debit Balance Recovery Duty:

• Recovered overdue amounts from suppliers, focusing on high-value cases.

• Initiated early payment requests for quick recovery.

• Addressed credit notes queries through Help Desk.

• Conducted credit report running, consolidation, and tracker allocation for the team.

• Reported performance metrics to counterparts and assigned trackers to team members.

• Communicated with Purchase Requestors to release over bill holds.

• Resolved aged credit notes, ensuring timely recovery from vendors.