Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Muthukumar Subramanian

Mira road (East)

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Exam Proctor

RADIUS GLOBAL SOLUTIONS
Mumbai
10.2023 - Current
  • Provided assistance with technical issues related to online exams when necessary.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Monitored student behavior throughout exam sessions while enforcing testing protocols.

Logistics Supervisor

MAX LOGISTICS GROUP
Thane
01.2021 - 08.2023
  • Handled end-to-end customer services, including new connections.
  • Initiated contact with existing customers on a regular basis to ensure satisfaction levels are being met.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved customer complaints regarding sales and service.

Sales Executive

UNIQUE POWER INDUSTRIES
Thane
06.2017 - 09.2019
  • Managed customer complaints and inquiries for a product-selling company.
  • Contacted current and potential clients to promote products and services.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Collaborated with marketing teams to develop and implement promotional strategies and campaigns.

Education

HSC (Higher Secondary Certificate) -

Matruchaya College
Mumbai
01.2016

SSC (Secondary School Certificate) -

NL Dalmia High School
Thane
01.2011

Skills

  • Communication and interpersonal skills
  • Creativity
  • Teamwork
  • Critical thinking
  • Complaint Resolution
  • Process Improvement
  • Customer Relationship Management

Personal Information

  • Date of Birth: 12/01/94
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Hindu

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Exam Proctor

RADIUS GLOBAL SOLUTIONS
10.2023 - Current

Logistics Supervisor

MAX LOGISTICS GROUP
01.2021 - 08.2023

Sales Executive

UNIQUE POWER INDUSTRIES
06.2017 - 09.2019

HSC (Higher Secondary Certificate) -

Matruchaya College

SSC (Secondary School Certificate) -

NL Dalmia High School

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Muthukumar Subramanian