MUTHUKUMAR V
Chennai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Data Integration Lead
Hexaware Technologies
11.2021 - 03.2023
- Contributed to successful project completion by adhering to strict deadlines and meeting client requirements.
- Optimized existing PLSQL routines using performance tuning techniques such as indexing, query optimization, and partitioning strategies.
- Improved database performance by optimizing PLSQL code and implementing best practices.
- Analyzed existing SQL queries to identify opportunities for improvements.
Sr. Customer Service Representative(Escalations)
Groupon Shared Services Pvt. Ltd
01.2015 - 06.2020
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Sr. Technical Consultant
Sutherland Global Services
03.2011 - 12.2014
- Resolved complex U-verse tech issues, enhancing customer satisfaction
- Provided clear, step-by-step customer support for service resolution
- Maintained up-to-date product knowledge for accurate customer advice
- Collaborated for swift issue resolution; trained new tech consultants.
Technical Support Engineer
Real Networks, Cybernet Slash Support
Chennai
02.2010 - 03.2011
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
System Service Engineer
Will Computers And Communication Ltd
Chennai
06.2008 - 12.2009
Education
Bachelor of Engineering -
Adhiyamaan College of Engineering
Hosur, India01.2006
Skills
- Team Management Skills
- Strong Communication Skills
- Active Listening Skills
- Patience And Empathy
- Problem-Solving Abilities
- Ability To Work Under Pressure
- Time Management Skills
- Multitasking Capabilities
Languages
English
Tamil
Hindi
Certification
Microsoft Certified Professional
IBM Certified System Administrator - AIX 7
HDCHN (Honors Diploma in Computer Hardware Networking) from ADVANTAGE PRO, CHENNAI.
Timeline
Data Integration Lead
Hexaware Technologies
11.2021 - 03.2023
Sr. Customer Service Representative(Escalations)
Groupon Shared Services Pvt. Ltd
01.2015 - 06.2020
Sr. Technical Consultant
Sutherland Global Services
03.2011 - 12.2014
Technical Support Engineer
Real Networks, Cybernet Slash Support
02.2010 - 03.2011
System Service Engineer
Will Computers And Communication Ltd
06.2008 - 12.2009
Bachelor of Engineering -
Adhiyamaan College of Engineering