MUTHUKUMARAN Kumaran
Kumbakonam
Overview
2025
2025
years of professional experience
Work History
Area Head
Manappuram Finance Limited
Thrissur
11.2022 - Current
- Leading a team of regional managers to ensure consistent implementation of company policies and procedures.
- Developing strategies for improving sales, customer service, and operational efficiencies across the region.
- Analyzing financial data to identify areas of improvement and devise cost-saving measures.
- Creating monthly reports on regional performance metrics and presenting them to senior management.
- Recruiting, training, coaching, and mentoring regional staff to maximize productivity.
- Ensuring compliance with local laws and regulations in all area locations.
- Conducting regular meetings with regional teams to review goals, objectives, and progress towards targets.
- Implementing innovative marketing campaigns to increase brand awareness in the region.
- Collaborating with vendors to negotiate contracts and secure discounts on supplies or services.
- Participating in industry conferences and events to generate leads for new business opportunities.
- Maintained effective business operations with hands-on approach and strategic updates to policies and workflows.
- Developed and managed forward-thinking area growth strategies.
- Standardized [Type] quality assurance approaches and strengthened performance standards.
- Revamped business development plans to promote growth and enhance revenue generation efforts.
- Generated and assessed daily, weekly, monthly and quarterly reports.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Answered customer queries and complaints and provided prompt solutions.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Increased sales by optimizing in-store promotional strategies.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained, managed and motivated employees to promote professional skill development.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
Gold Loan Internal Auditor
Manappuram Finance Limited
CUDDALORE, Bengaluru
02.2021 - 11.2022
- Reviewed financial documents to ensure compliance with company policies and procedures.
- Developed audit programs and internal control systems to identify areas of risk.
- Conducted interviews with management personnel to assess the effectiveness of internal controls.
- Analyzed business operations and identified opportunities for improvement in internal control systems.
- Documented audit findings in formal reports presented to senior management team.
- Developed and implemented procedures for appraising gold jewelry based on quality, weight, and market value.
- Reviewed customer requests for appraisal services and provided estimates of time required for completion.
- Created promotional materials for upcoming sales events.
- Resolved customer complaints in a timely manner.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Collaborated with other departments across the organization on various issues related to financial reporting.
- Worked with external audit professionals and prepared documentation of process evaluations.
Branch Head
Manappuram Finance Limited
Aranthangi
02.2018 - 06.2019
Assistant Branch Head
Manappuram Finance Limited
Kumbakonam
06.2018 - 07.2018
- Developed marketing plans for new products or services to increase sales revenue at the branch level.
- Assisted Branch Head in developing and implementing branch goals, objectives, policies and procedures.
Assistant Branch Head
Manappuram Finance Limited
THANJAVUR
02.2018 - 06.2018
- Assisted Branch Head in developing and implementing branch goals, objectives, policies and procedures.
- Conducted regular staff meetings to review operational performance and customer service initiatives.
- Maintained ongoing relationships with customers by responding to their inquiries in a timely manner.
Assistant Branch Head
Manappuram Finance Limited
Tiruvarur
05.2017 - 02.2018
Assistant Branch Head
Manappuram Finance Limited
Mayiladuthurai
01.2017 - 05.2017
- Developed marketing plans for new products or services to increase sales revenue at the branch level.
- Analyzed customer feedback data collected from surveys or other sources to identify areas needing improvement in terms of customer satisfaction.
- Assisted Branch Head in developing and implementing branch goals, objectives, policies and procedures.
- Branch opening skil
Junior Assistant
Manappuram Finance Limited
Vedayaniyam
06.2016 - 02.2017
- Assisted senior staff with administrative tasks and projects.
- Organized and maintained filing systems, both digital and physical.
- Prepared reports, presentations, documents, and spreadsheets using Microsoft Office Suite.
- Answered incoming calls in a professional manner.
Branch Head
Manappuram Finance Limited
Mayiladuthurai
Education
BBA - General Studies
ANNAI College Art& Science
Kumbakonam03-2015
Skills
- Sales expertise
- Report Writing
- Administrative Leadership
- Reporting management
- Branch operations
- Organizational Development
- gold appraisal training
- Tally
Languages
Tamil, English, Malayalam
First Language
Kannada
Beginner
A1
Timeline
Area Head
Manappuram Finance Limited
11.2022 - Current
Gold Loan Internal Auditor
Manappuram Finance Limited
02.2021 - 11.2022
Assistant Branch Head
Manappuram Finance Limited
06.2018 - 07.2018
Branch Head
Manappuram Finance Limited
02.2018 - 06.2019
Assistant Branch Head
Manappuram Finance Limited
02.2018 - 06.2018
Assistant Branch Head
Manappuram Finance Limited
05.2017 - 02.2018
Assistant Branch Head
Manappuram Finance Limited
01.2017 - 05.2017
Junior Assistant
Manappuram Finance Limited
06.2016 - 02.2017
Branch Head
Manappuram Finance Limited
BBA - General Studies
ANNAI College Art& Science
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