Muthulakshmi Krishnan
Karaikudi
Summary
Professional in Banking Industry with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Lakshmi Vilas Bank
2015.01 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Oversaw risk management initiatives to minimize losses and maintain a safe work environment.
- Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
- Streamlined banking operations by implementing efficient processes and procedures.
- Increased cross-selling opportunities by creating targeted marketing campaigns tailored towards existing clients'' needs.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Represented bank to community through good customer relations.
- Examined customer loan applications for loan approvals and denials.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Worked as a customer service manager and consistently followed all service standards and procedures.
- Acted as the first line of communication in the absence of the bank manager.
- Trained staff associates in preparation for upcoming teller positions at varies Bank of America locations.
- Provided assistance to the bank manager with all banking operations to include coordinating branch coverage and work schedules.
- Supervised teller staff and while assisting the training and development of teller staff.
- Referred and cross-sold products and services and constantly exceeded the required goals
Senior Officer
ICICI Bank
2013.08 - 2014.12
- This Role involves handling the banking system, Cash Receipts, Payments and Balancing
- Handling Non-cash Transactions like DD, MC, RTGS, NEFT, Fund Transfer, and Processing of outward clearing cheques
- Processing of corporate salary payments, checking of Branch Journal Report and EOD Filing
- Acts as Deliverables custodian, Report Generation and filing Responsible for branch audit and compliance and providing customer services.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
Education
Post Graduate Diploma in Banking Operation -
Institute of Finance, Banking And Insurance(IFBI),
Coimbatore01.2013
Master of Business Administration - Finance
Alagappa Institute of Management,
Karaikudi, India01.2012
Bachelors of Business Administration (Tourism) -
Avinashilingam University For Women,
Coimbatore01.2010
HSC -
Chidambaram Chettiar Girls Hr. Sec. School,
Karaikudi01.2007
S.S.L.C -
Chidambaram Chettiar Girls Hr. Sec. School,
Karaikudi, India01.2005
Skills
- Recruiting and interviewing
- Task Delegation
- Cost Reduction
- Operations Management
- Loan Processing
- Debt management
- Financial Planning
- Cash Management
- Customer Service
Languages
Tamil, English
Participation And Awards
- Passed and got certificate in IRDA Exam in 2013.
- Participated in sivagangai regional basket ball (2005-2006)
- Participated in District Level Sports and Games in school level.
- Participated in the Coimbatore District level Mini-Marathon Race (2009)
- Participated in Blood Donation camps conducted in our college.
Permanent Address
plot no: 7-33-12, Gandhi street Ext, Udayam nagar, Karaikudi, sivagangai dist.
Roles And Responsibilities
- Event organizer of “KINSFEST (2012)” District level school competition.
- Acted as a Public Relation Officer For National Level Management Event.
- Event Organizer of World Tourism Day -2010 at Avinashilingam University, Coimbatore.
- Class Representative in Under Graduation.
Projects
Done a Summer Project Entitled “DEBTORS MANAGEMENT” In “MIRA ORGANICS AND CHEMICALS PVT LTD” in CHENNAI.
Two months training experience in “THOMAS COOK” Travel Agent (chennai)in the field of “TICKETING AND DOCUMENTATION”.
Four months Training experience in “SOTC” Tour Operator (Madurai) in the field of “TOUR OPERATION” Four days Training experience in “INDIAN AIRLINES” (Coimbatore) in the field of “TICKETING AND AIRPORT MANAGEMENT”
Personal Information
- Date of Birth: 03/20/1989
- Gender: Female
- Nationality: Indian
Disclaimer
I hereby declare that the information furnished above is true to the best of my Knowledge.
Timeline
Assistant Manager
Lakshmi Vilas Bank
2015.01 - Current
Senior Officer
ICICI Bank
2013.08 - 2014.12
Post Graduate Diploma in Banking Operation -
Institute of Finance, Banking And Insurance(IFBI),
Master of Business Administration - Finance
Alagappa Institute of Management,
Bachelors of Business Administration (Tourism) -
Avinashilingam University For Women,
HSC -
Chidambaram Chettiar Girls Hr. Sec. School,
S.S.L.C -
Chidambaram Chettiar Girls Hr. Sec. School,
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