MUTHU LAKSHMI N
DHARMAPURI, TAMILNADU
Summary
Dynamic Assistant Branch Manager with 2 years of experience, driving operational excellence and enhancing customer satisfaction. Proven ability to lead teams, delivering effective training and performance management to boost efficiency. Skilled in customer service, relationship building, and compliance management, ensuring adherence to banking regulations while fostering community engagement. Committed to implementing strategic initiatives that enhance profitability and promote financial literacy within the local community.
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager
KARNATAKA GRAMIN BANK
MYSORE
02.2023 - Current
- Monitored daily operations, enhancing sales, customer service, and inventory control.
- Ensured compliance with banking regulations and internal policies.
- Prepared monthly reports detailing branch activity metrics, including accounts opened and closed.
- Resolved customer issues to strengthen relationships and enhance satisfaction.
- Supervised teller duties, ensuring accurate transaction processing and cash drawer balancing.
- Identified improvement opportunities within the branch and implemented effective solutions.
- Networked within communities to discover new business opportunities.
- Planned work schedules to maintain optimal staffing levels.
Education
Bachelor of Science - Physics
Manonmaniam Sundaranar University
TIRUNELVELI06-2019
Skills
- Customer service and support
- Relationship building
- Conflict resolution
- Active listening
- Effective communication
- Team leadership
- Collaboration and teamwork
- Time management
- Adaptability and flexibility
- Organizational skills
- Inventory management
- Computer proficiency
- Proficient in Microsoft Office
Languages
Tamil
First Language
English
Proficient (C2)
C2
KANNADA
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Timeline
Assistant Branch Manager
KARNATAKA GRAMIN BANK
02.2023 - Current
Bachelor of Science - Physics
Manonmaniam Sundaranar University
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