Summary
Overview
Work History
Education
Skills
Languages
Soft skills
Personal Deatils
Declaration
Timeline
Generic

MUTHULAKSHMI VELUSAMY

Summary

Detail-oriented Junior Executive – Web & App with proven experience in client communication, virtual payment management, CRM systems, and e-commerce platform testing. Committed to optimizing digital operations and enhancing user experience within dynamic business environments in Dubai.

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education

Work History

Junior Executive

PRIMASOFT TECHNOLOGIES EST
Dubai
10.2024 - Current
  • Handled CRM tools and form management, maintaining accurate customer data and supporting lead tracking and campaign follow-ups.
  • Managed communication with clients, ensuring prompt updates, feedback handling, and strong professional relationships.
  • Monitored and supported virtual payment systems (UPI, card, wallet) for secure and successful transactions.
  • Conducted website and mobile app testing for e-commerce platforms to enhance functionality and user experience.

Junior Executive Trainee

LANETECHNO SOLUTIONS
Chennai
07.2024 - 10.2024
  • Completed a 3-month intensive training program focused on [e.g., business operations, client handling, CRM tools, etc.].
  • Collaborated with cross-functional teams to support project execution and meet tight deadlines.

Export Managing Intern

Sangu Knit Land
Tirupur
01.2023 - 01.2024
  • Assisted in managing export operations of knitwear products to international clients across multiple countries.
  • Maintained client communication to update order status, resolve queries, and ensure satisfaction.
  • Supported in documentation and shipment tracking including invoices, packing lists, and customs paperwork.

Education

Bachelor of Commerce - Information Technology

RVS College of Arts And Science
Coimbatore , India
06.2021 - 05.2024

Kamban Kavil Nilayam Matriculation Higher Secondary School
Gobichettipalayam , India

Skills

  • Domain & SSL Management :Basic domain setup, DNS configuration, and SSL certificate installation
  • Zoho CRM :Lead tracking, client data management, and workflow automation using Zoho tools
  • G Suite :Efficient use of Google Docs, Sheets, Drive, and Gmail for communication and collaboration
  • Amazon Web Services (AWS) : Familiar with EC2 instance setup, basic cloud hosting, and file storage using S3
  • ECommerce Website Management : Handling product uploads, content updates, and order processing on platforms
  • Virutal Payment Address (VPA) Handling Maintained detailed records of all transactions and make payment for VPA merchant to continuous availablitiy

Design & Media Tools :

  • Adobe Photoshop – Basic photo editing and layout adjustments
  • Canva – Social media designs and marketing visuals
  • Figma – design layout for visuals

Languages

Tamil
First Language
English
Advanced (C1)
C1
Kannada
Beginner (A1)
A1

Soft skills

  • Effective Communication
  • Client Relationship Management
  • Team Collaboration
  • Problem Solving
  • Time Management
  • Adaptability & Multitasking
  • Attention to Detail
  • Analytical Thinking
  • Cross-Cultural Communication
  • Professional Work Ethics

Personal Deatils

  • Date of Birth : 01/05/2002
  • Nationality : Indian
  • Gender : Female
  • Marital Status: Single

Declaration

I hereby declare that the information provided above is true and correct to the best of my knowledge and

belief. I take full responsibility for the accuracy of the details mentioned in my resume.

Timeline

Junior Executive

PRIMASOFT TECHNOLOGIES EST
10.2024 - Current

Junior Executive Trainee

LANETECHNO SOLUTIONS
07.2024 - 10.2024

Export Managing Intern

Sangu Knit Land
01.2023 - 01.2024

Bachelor of Commerce - Information Technology

RVS College of Arts And Science
06.2021 - 05.2024

Kamban Kavil Nilayam Matriculation Higher Secondary School
MUTHULAKSHMI VELUSAMY