SAP BO
Hi, I’m
Muthumani Rajamani
Customer Success Manager
Chennai,Tamil Nadu
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
years of professional experience
4
Certification
Work History
GAVS Technologies Private
Customer Success Manager
01.2021 - Current
Job overview
- Developed plans and strategies to grow business and achieve company portfolio goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with cross-functional teams to establish customer success programs.
- Met with customers to discuss best practices and drive outcomes.
- Analyzed business performance data and forecasted business results for upper management.
- Negotiated short- and long-term contracts with sales associates, franchisees and customers.
- Proposed or approved modifications to project plans.
- Oversaw key customer relationships to close strategic opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Developed and established new relationships to drive company growth.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Leveraged data-driven insights to develop targeted strategies for enhancing overall client engagement levels.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Developed comprehensive training materials that facilitated faster customer proficiency with the product.
GoTech Solutions
Senior Consulting Manager
09.2018 - 12.2019
Job overview
- Strengthened operational efficiencies and traceability.
- Consistently met company and department objectives within budget and time constraints.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Monitored inventory levels of products and materials in warehouses to keep needed goods on hand.
- Streamlined operational efficiencies by hiring and training staff to drive growth initiatives.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Identified opportunities to reduce cost and improve productivity.
- Directed investigations to verify and resolve customer or shipper complaints.
- Drove client retention by delivering exceptional customer service.
- Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Developed organizational systems for financial reports, schedules, inventory control and merchandising.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Conducted thorough risk assessments to identify potential obstacles, creating effective mitigation strategies.
- Enhanced client satisfaction by identifying key performance indicators and implementing data-driven strategies.
- Led cross-functional teams to develop innovative solutions, driving positive outcomes for clients.
- Developed tailored business process improvement plans, driving operational efficiency and cost reduction for clients.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
Altimetrik
Principal Consultant
10.2014 - 09.2018
Job overview
- Collaborated with stakeholders across the business to design and develop ETL and ELT solutions for data warehousing
- Provided technical expertise to ensure data quality and accuracy by developing data governance and quality control checks
- Built data models and designed visualizations in Tableau to enable users to analyze and explore data
- Integrated data from multiple sources into the warehouse and developed data warehouse solutions to support business objectives
- Developed and maintained highly available, secure and scalable data warehouse solutions
- Developed and maintained ETL and ELT processes for data ingestion and transformation
- Conducted data modeling and analysis to optimize performance
- Created and maintained data dictionaries and data lineage diagrams
CognizantChennai, Tamil Nadu
Project Lead
01.2011 - 10.2014
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed strong communication and organizational skills through working on group projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Madras UniversityChennai
MBA from Business Administration
12.2010
Madras University
Bachelor of Engineering from Electrical, Electronics And Communications Engineering
04.2003
Skills
- Work Planning and Prioritization
- Administration and Reporting
- Cost Control
- Problem Resolution
- Team Leadership
- Documentation and Reporting
- Budget Management
- Employee Coaching and Motivation
- Account Management
- Calm Under Pressure
- Decision Making
- Good Judgment
- Customer Relationship Management
- Professional and Courteous
- Customer Service
- Business Development
- Negotiation and Conflict Resolution
- Project Planning
Certification
IIT - M - Business Adminsitration
Prince2 Agile Foundation & Practioner
Azure Solution Architect
Azure Administrator Associate
Software
IBM Data Stage
Power BI
Azure , AWS
Snowflake
Timeline
Customer Success Manager
GAVS Technologies Private
01.2021 - Current
Senior Consulting Manager
GoTech Solutions
09.2018 - 12.2019
Principal Consultant
Altimetrik
10.2014 - 09.2018
Project Lead
Cognizant
01.2011 - 10.2014
Madras University
MBA from Business Administration
Madras University
Bachelor of Engineering from Electrical, Electronics And Communications Engineering
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