Muthumanickam Manimekalai Anandan
Erode
Summary
Customer-focused professional with international work experience and strong exposure to airline reservation and ticketing operations. Experienced in Amadeus, Sabre, and Galileo GDS, fare search, special rates, and promotions, with a proven ability to manage sales opportunities while maximizing revenue. Holds a Bachelor’s-level education with relevant job experience, strong attention to detail, and solid knowledge of world geography. Adaptable, policy-driven, and skilled in delivering high service quality in fast-paced travel and aviation environments.
Overview
8
8
years of professional experience
Work History
Advisor
Dreamport (ASAPTICKETS.COM)
01.2024 - Current
- Led and supported a sales team handling airline reservations and ticketing using Apollo GDS, ensuring accuracy and strict compliance with fare rules and company policies.
- Guided the team in applying special rates, offers, and promotional fares to deliver cost-effective solutions while consistently meeting revenue targets.
- Drove revenue growth by coaching agents to maximize every sales opportunity through effective fare comparison, upselling, and customer needs assessment.
- Monitored service quality and performance to maintain high customer satisfaction, adherence to service standards, and continuous improvement.
- Utilized strong world geography knowledge to support efficient route planning, complex itineraries, and accurate fare construction.
- Supported onboarding, daily task allocation, and performance tracking to improve team productivity and sales outcomes.
Travel Agent
Ubsystems
12.2023 - 01.2024
- Managed airline reservations and ticketing using Apollo GDS, ensuring accuracy and compliance with fare rules.
- Applied special rates, offers, and promotions to provide cost-effective solutions while maintaining revenue objectives.
- Maximized every sales opportunity through effective fare comparison and customer needs assessment.
- Maintained high customer satisfaction by adhering to company policies and service standards.
- Demonstrated strong geographical knowledge to plan efficient travel routes and itineraries.
Manual Tester
EMOP WORLD
04.2019 - 08.2019
- Perform manual testing for mobile platforms for both IOS and Android.
- Execute test plans manually and conduct manual functional and exploratory testing.
- Translate functional requirements and specifications into documented test plans, cases, and steps.
Test Automation Developer
Klein Tech services
Riga
10.2017 - 04.2018
- Development of automation test scripts using selenium web driver.
- Programming language used for testing is mostly c# and functional testing using selenium web drivers.
- Work with QA team to maintain the test framework and provide conclusive reports to the development team about the errors.
Education
BBA -
Manipal University Jaipur
Jaipur06-2026
Bootcamp - Test Automation -
Accenture
Riga, Latvia01.2020
C#, ASP.NET, VB.NET -
ETS Academy
India08.2017
High School diploma -
EHKN
Erode, India01.2012
Secondary education -
SVV matriculation School
Gobichettipalayam, India01.2010
Apollo GDS Training -
ITN
RigaSkills
- Airline Reservation & Ticketing Operations (Amadeus, Sabre, and Galileo GDS)
- Fare Rules, Special Rates & Promotional Offers
- Passenger Tariff & Pricing Knowledge
- Revenue Optimization & Sales Opportunity Management
- Adherence to Management Policies & Sales Mix Targets
- Customer Service Excellence & Upselling
- World Geography Knowledge
- Attention to Detail & Accuracy
- Strong Communication & Team Collaboration
Accomplishments
- Achieved a 95% customer satisfaction rate through tailored experiences.
- Increased repeat business by 40% through exceptional service.
- Streamlined booking processes, reducing client wait times by 30%.
References
Reference available upon request.
Languages
- English
- Tamil
Languages
Tamil
Native
Native
English
Proficient (C2)
C2
Timeline
Advisor
Dreamport (ASAPTICKETS.COM)
01.2024 - Current
Travel Agent
Ubsystems
12.2023 - 01.2024
Manual Tester
EMOP WORLD
04.2019 - 08.2019
Test Automation Developer
Klein Tech services
10.2017 - 04.2018
BBA -
Manipal University Jaipur
Bootcamp - Test Automation -
Accenture
C#, ASP.NET, VB.NET -
ETS Academy
High School diploma -
EHKN
Secondary education -
SVV matriculation School
Apollo GDS Training -
ITN