Wants to work in Data analyst field
Muthu Palani S
Banker
Coimbatore
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Innovative and goal-oriented Management professional committed to work. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through action. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
South Indian Bank
Coimbatore
03.2015 - Current
- Develop and implement operational strategies to ensure efficient and cost-effective operations
- Monitor and analyze operational performance metrics to identify areas of improvement
- Develop and maintain operational policies, procedures, and standards
- Manage and coordinate daily operations, including staffing, scheduling, and resource allocation
- Oversee the development and implementation of new systems and processes
- Ensure compliance with all applicable laws and regulations
- Develop and manage budgets and financial plans
- Monitor and manage inventory levels
- Establish and maintain relationships with vendors and suppliers
- Lead and motivate staff to achieve organizational objectives
- Analyze customer feedback and develop strategies to improve customer service
Clerk
South Indian Bank
Coimbatore
01.2011 - 02.2015
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Engineering - Electronics And Communication
Francis Xavier Engineering College
Tirunelveli 08.2003 - 05.2007
Skills
Power bi
Interests
Certification
Certification in Introduction to Data Analytics from IBM
Timeline
Certification in Introduction to Data Analytics from IBM
01-2024
Assistant Manager
South Indian Bank
03.2015 - Current
Clerk
South Indian Bank
01.2011 - 02.2015
Bachelor of Engineering - Electronics And Communication
Francis Xavier Engineering College
08.2003 - 05.2007
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