Muthupandi Balchamy

• Providing L2 & L3 support as an Application Support Engineer on 24*7 basis for Client Deutsche Bank .
• Analysis and troubleshooting of issues in Production environment and resolve the issues
And always follow the SLA.
• Customizing the tasks according to customer’s requirement using Shell scripting and Plsql.
• Initiate the calls and interact with customer if there is any issue which is impacting the service.
• Handling the issues related to installation, update, configuration, operations or performance.
• Involved in the Daily maintenance of product that involved monitoring the daily run of the scripts as well as troubleshooting in the event of any errors in the entire process.

• Environment Monitoring :
i) Constantly keeping eye on whether the infrastructure is readily available, I meant to say keep monitoring the readiness in the environment.
ii) System level parameter checks CPU spike, Memory utilization , Number of parallel loads (sessions) running on each node.
• Load Monitoring :
i) Monitoring the loads (workflows) whether the loads are scheduled to respective timings.
ii) Recovery or Re-start in loads in case of any failures.
iii) Identifying the tardiness in loading process in case of any sessions are in hung status

• Providing L2 support as an Application Support Engineer on 24*7 basis
• Monitoring Applications, nightly batch processing and interfaces.
• Handle exceptions and alerts for production applications during business hours
• Initiate the calls and interact with customer if there is any issue which is impacting the service and always follow the SLA.
• Forwarding to L3 team if fix is required.
• Business objects reports generation and review and sending reports to users on time.
• Handling deployments, maintenance & data issue.
• File system Management if any job got failed, we have analyze the issue and run manually.

• Informatica Admin acts as brand ambassador between the business and the various projects teams involving Application Support Team Network, Database Teams, Storage and Unix teams
• Outages Handling: Password Changes, Patch installation (Hot Fixes /Software's )
• Bouncing Activities or Restarting the Services, Network Changes
• Monitoring: We can discriminate both environment monitoring and load monitoring concepts instead of consolidating
• These are major activities in Informatica administration
• Roles & Responsibilities:
• Providing L2 support as an Admin Support Engineer on 24*7 basis
• Initiate the calls and interact with customer if there is any issue which is impacting the service and always follow the SLA
• Forwarding to L3 team if fix is required
• Environment Monitoring :
• i) Constantly keeping eye on whether the infrastructure is readily available, I meant to say keep monitoring the readiness in the environment
• Ii) System level parameter checks CPU spike, Memory utilization , Number of parallel loads (sessions) running on each node
• Load Monitoring :
• i) Monitoring the loads (workflows) whether the loads are scheduled to respective timings
• Ii) Recovery or Re-start in loads in case of any failures
• Iii) Identifying the tardiness in loading process in case of any sessions are in hung status
• We've done automation for most of the above monitoring activities but still the manual re- checks are more important
• Alerts Monitoring, Load Monitoring & Servers Monitoring.

• MICRON (MI Consolidation and Reporting Online) is to create a single, fully consistent, integrated and trusted management information source for GTB Finance covering sub ledgers, ledgers and risk information combines with statistics
• The system is to provide management information for finance and ability to reconcile sub ledger financials with ledger
• Roles & Responsibilities:
• Providing L2 support as an Application Support Engineer on 24*7 basis
• Analysis and troubleshooting of issues in Production environment and resolve the issues and always follow the SLA
• Customizing the tasks according to customer’s requirement using Shell scripting and Plsql
• Initiate the calls and interact with customer if there is any issue which is impacting the service
• Handling the issues related to installation, update, configuration, operations or performance
• Involved in the Daily maintenance of product that involved monitoring the daily run of the scripts as well as troubleshooting in the event of any errors in the entire process
• Adept at creating KOP documents and knowledge articles, Scripting Language Shell Scripting