Muthuramalingam S
Technical Support Engineer
Thiruvananthapuram
Summary
Flexible Technical Support Engineer with 6 years of experience, A track record of significantly reducing system downtime for Clients through expert troubleshooting and regular maintenance. Skilled in technical and system troubleshooting, Excel in problem-solving and fostering teamwork. Developed strong client relationships, ensuring seamless system operations and minimizing business disruptions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Geotech IT Solutions
08.2022 - Current
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Installed and configured operating systems and applications.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Tailored support solutions to diverse client environments, ensuring compatibility and minimal disruption to business operations.
- Reduced system downtime significantly, conducting regular maintenance checks and updates.
- Diagnosed and troubleshoot hardware, software and network issues.
Support Engineer
RC Network Solutions
01.2018 - 06.2020
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Collaborated with outside departments to implement system-wide improvements.
- Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.
Education
Diploma - Electrical And Electronics Engineering
Morning Star Polytechnic College
Nagercoil, India04.2013
Skills
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
Teamwork and Collaboration
Application Installations
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Certification
CCNA
Timeline
Technical Support Engineer
Geotech IT Solutions
08.2022 - Current
CCNA
06-2020
Support Engineer
RC Network Solutions
01.2018 - 06.2020
Diploma - Electrical And Electronics Engineering
Morning Star Polytechnic College
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