Muthuraman Subramanian
Madurai
Summary
Professional consultant with track record of delivering value through strategic insights and effective problem-solving. Leveraged analytical skills and industry knowledge to support diverse client projects, fostering team collaboration and achieving impactful outcomes. Relied upon for adaptability and consistent performance in dynamic environments.
Overview
2026
2026
years of professional experience
4
4
Certifications
Work History
Associate Consultant – HCL Shared Services
HCL Technologies Ltd
05.2015 - 08.2025
- Company Overview: (ETA Techno Park Madurai)
- Here we support around 8 customers globally form the infrastructure for the server and support perspective.
- I was assigned with a team of 10 peoples to support the assigned customers.
- I will be handling the People management support and the technical support for the customers my team has been assigned.
- Responsible to plan and co-ordinate with the customer, Management and the Team to plan for both BAU and project activities on the daily basis.
- Handling a hybrid environment includes physical, virtual and cloud infrastructure.
- Maintaining multiple versions of ESXi 6.0 to ESXi 6.7, until 8.X.
- Handling OS upgrades Windows 2012 and 2016 to 2019 and 2022.
- The concept of HCL Shared Services is a part of the HCL IT Delivery supporting multiple customers technology wise. According to the technology the team will support multiple customers
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated Team mates on organizational mission and goals to help employees achieve success.
Associate Consultant
True value USA
- Handling a fully virtualized environment holds around 2 datacenters and around 50 remote locations.
- Maintaining HP ESXi 6.0 to ESXi 6.7, 900 windows servers, and 400 cloud instances.
- Handling VM ware horizon 7 and provisioning VDI’s
- Handling OS upgrades Windows 2012 and 2016 to 2019
- Planning and executing day to day activities.
- Supporting and working with the team on incidents and request.
- Working and resolving on the priority incidents.
- Managed Projects such as VM to GCP migrations, V center upgrades.
- Having good knowledge in Server Migration, OS Upgrade, AD Integration.
- Coordinating and working with the other support teams on the issues.
- Handling Escalations and driving the team to accomplish the issues with resolution.
- Motivating and training the team members to derive the desired outputs.
- Maintain technical documentation & procedures.
- Create regular reports for Management requirements.
- Adhere to all the project specific technical as well as general process / Procedures.
- Work with different geography teams to deliver projects to the customers in their region.
- Responsible for remote coordination of infrastructure implementation/integration.
- Coordinating with the onshore counter-parts and SDM’s.
- Continual improvement in productivity, capacity utilization, efficiency and quality.
- Attend migration workshops to gather information and understand requirements fully as well as raising concerns / issues with the application teams.
- RCA preparation and meeting SLA for RCA submission.
- Work with various delivery team to ensure that all relevant teams within Organization and alliance teams/Vendors are engaged to during implementation.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Frequently inspected production area to verify proper equipment operation.
Associate Consultant
Club Corp USA
- Handling a fully virtualized environment holds around 3 datacenters and around 300 remote locations.
- Maintaining Cisco UCS (V-Block CSB-B-200-M3) and HP G6 and G8 ESXi 5.5 to ESXi 6.0, 500 windows servers, and 5000 vm’s.
- Planning and executing day to day activities.
- Supporting and working with the team on incidents and request.
- Working and resolving on the priority incidents.
- Managing ADFS Servers, Creating and managing claim rules.
- Managing CA Services.
- Managed Projects such as Zimbra to O365 migration, SDP to SNOW VMware to cloud migration.
- Having good knowledge in Server Migration, OS Upgrade, ADFS Integration, AD Integration.
- Coordinating and working with the other support teams on the issues.
- Handling Escalations and driving the team to accomplish the issues with resolution.
- Motivating and training the team members to derive the desired outputs.
- Maintain technical documentation & procedures.
- Create regular reports for Management requirements.
- Adhere to all the project specific technical as well as general process / Procedures.
- Work with different geography teams to deliver projects to the customers in their region.
- Responsible for remote coordination of infrastructure implementation/integration.
- Coordinating with the onshore counter-parts and SDM’s.
- Continual improvement in productivity, capacity utilization, efficiency and quality.
- Attend migration workshops to gather information and understand requirements fully as well as raising concerns / issues with the application teams.
- RCA preparation and meeting SLA for RCA submission.
- Work with various delivery team to ensure that all relevant teams within Organization and alliance teams/Vendors are engaged to during implementation.
Senior Specialist
Shire Pharmaceuticals
- Company Overview: (Projects & BAU)
- Wintel Administration: End to End Planning, Implementation and Execution of Server Build and Server Decommission and All Upgrades.
- Proactive in monitoring servers and acting accordingly to ensure servers are stable and that service levels are met.
- Microsoft Windows 2003/2008 Server. Domain Controllers, Domain Trust, Replication Strategies & Backup of Domain controllers, User Administration, DNS.
- Managing servers via HP ILO cards.
- Installation and support of Virtual server by VMware.
- Installing the server roles like IIS, DHCP, DNS and Terminal Servers.
- Installing, Configuring, troubleshooting MS cluster.
- Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
Operation Lead Specialist / Asst.Project Manager
IBM India Ltd
01.2012 - 04.2015
- Company Overview: (DLF-Chennai)
- Handle multiple infrastructure, security and compliance and BAU projects simultaneously.
- Ensure compliance on physical and logical security, ID validations.
- Participate and support internal, external audits like SOX, Health Check Scans and Patching cycles.
- Manage vendors for supply and services to fulfill customer requirements and review SLAs
- Manage RFS such as Sever build, Decommissions, Network and storage installations. Conduct risk, issue management meetings with account team and stake holders.
- Creates & executes project work plans and revisions as appropriate to meet changing needs & requirements.
- Proactively manage changes in project scope, identify potential crises, project dependencies, and critical path and devise contingency plans accordingly.
- Oversee and coordinate operational issues. Work with operational support departments to ensure continual improvement in productivity, capacity utilization, efficiency and quality
- Additional role in cross domain
Manager I.T. Support
Hotel Dee Cee Manor Pvt Ltd
08.2007 - 12.2011
- Company Overview: (Chennai, Tamilnadu, India)
Team Lead Tech Support
PCPS INDIA Pvt Ltd
04.2005 - 08.2007
- Company Overview: (Chennai, Tamilnadu, India)
Customer Support Engineer
Simos Peripherals (P) Ltd
11.2003 - 05.2004
- Company Overview: (Franchised Division of Bharti Infotel Ltd., Coimbatore, Tamilnadu, India)
Residential Engineer / Administrator
Raghav Computers
04.2002 - 10.2003
- Company Overview: (An ISO 9001 Certified Organization, Madurai, Tamilnadu, India)
Service Engineer
Midass System Products
05.2001 - 03.2002
- Company Overview: (Chennai, Tamilnadu, India)
Education
B.B.A - Computer Application
01-2011
Skills
Team collaboration
Planning and execution
Client relationships
Problem-solving
Client requirements assessment
User support
Certification
Certified PRINCE2 Foundation & Practitioner.
PERSONAL PROFILE
- Name: Muthuraman
- Father’s Name: Subramanian
- Date of Birth: 15.10.1981
- Sex: Male
- Marital Status: Married
- Nationality: Indian
- Present Address:#9, Arasamaram Lane, North Veli Street, Madurai, South India. PIN: 625001
- Passport: K2505724
Accomplishments
- Supervised team of 8 to 10 team mates.
- Achieved a project incentive which is not there there in the HCL as per my knowledge through effectively helping with providing a solution for Clubcorp customer for their Billing software upgrade.
- Achieved Appreciation for reconfiguring and setting the correct parameters for monitoring the devices and also bringing all the unknown devices and discovering the them into Monitoring ( As per the support it needs to be done by Tools Team but we don't have such a team in the project) We took it as a innovation and completed the task with accuracy and efficiency.
- For Shared Services Its like Hide and Seek for a customer Preowned IT team doesn't have an inventory of their environment. Created and we still on the process of discovering and documenting with all the details. We ("I" Most probably) are sharing the monthly asset update.
- For Shared Services I have been keep on following with the cyber security team for the security agents installation for the discovered servers from AD, Like Ninja One, Sentinel One, Rapid 7 and the Monitoring agent Zabbix ( Tool owned by HCL) Its completed for the existing environment, New servers needs to get implemented.
Timeline
Internally certified by IBM on ITIL V3 Foundation.
09-2016
Certified Microsoft Certified Solution expert windows 2012
02-2016
Certified Hyper-V Specialist
02-2016
Associate Consultant – HCL Shared Services - HCL Technologies Ltd
05.2015 - 08.2025
Certified PRINCE2 Foundation & Practitioner.
01-2015
Operation Lead Specialist / Asst.Project Manager - IBM India Ltd
01.2012 - 04.2015
Manager I.T. Support - Hotel Dee Cee Manor Pvt Ltd
08.2007 - 12.2011
Team Lead Tech Support - PCPS INDIA Pvt Ltd
04.2005 - 08.2007
Customer Support Engineer - Simos Peripherals (P) Ltd
11.2003 - 05.2004
Residential Engineer / Administrator - Raghav Computers
04.2002 - 10.2003
Service Engineer - Midass System Products
05.2001 - 03.2002
Associate Consultant - Club Corp USA
Senior Specialist - Shire Pharmaceuticals
Associate Consultant - True value USA
Tamilnadu Open University - B.B.A, Computer Application